Lead Quality Assurance Administrator

About Wells Fargo

Wells Fargo & Company is one of the world's largest banks and employs more than 270,000 people worldwide. Our international business activities truly span the globe, with our coast-to-coast U.S. presence, overseas offices in strategic locations and technology platforms, we provide our clients the direct and on-the-ground support they need to effectively manage all their global business in 130 countries.

Department Overview

CE&S QA team is part of the Corporate and Investment Banking (CIB) Client Lifecycle Management (CLM). Customer Experience and Support (CE&S) performs Quality Assurance and Account maintenance activities for corporate banking clients. As part of the monthly Quality assurance activities Analyst would perform quality assurance for various work product/customer data and provide a monthly summary report to HRO and Control Owner of findings.

• Act as a subject matter expertise
• Performs Quality Assurance and Account maintenance activities for corporate banking clients. Analyst will need to analysis various banking process to identify areas for improvement and implementation change to enhance efficiency and minimize risk
• Understanding of banking policy and regulation that governs the operations of the bank and other financial institutions.
• Analyst will need to work with the account Relationship managers/associate to minimize the risk for the customer and the bank.
• Analyst would perform quality assurance for various work product/customer data and provide a monthly summary report to Control Owner
• Performs reviews and check Upon reviewing across different processes we identify notable observations/findings in specific queues and causing deviation from the established quality standards
• Perform QC for Cashier's Check, Wire Exception, Operational Loss, Miscellaneous Fee, Regulatory Screening (ECOA, REG O, W & Volker) GL Code, Dormant Acct, Account Opening and Closures, CRE Monthly Reporting, Standing order transfers (STO) TM Fee Wavier and TM 800 Reports.
• Review Overdraft Limit, Authorized Representative form also provide Operational Support, Legal Entity Review and research escalations
• Perform Daily review of activity on Al fresco based CIB Banking/CRE Overdraft Tool; eSign - Addition/reveiw of Authorized Representative
• Ensure timely completion, quality and compliance within the operation area
• Work closely with both internal stakeholders and users to meet their service needs
• Provide information and assist in the feedback and education to staff
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 6+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ years experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6 to 7 years of accounting experience
• Excellent verbal, written and interpersonal communication skills
• Solid problem solving and decision-making skills
• Proficient in Microsoft Outlook and Excel
• Strong accounting knowledge understands end to end accounts and financial transactions
• Understand the entity information and how they are reported for SEC and Regulatory reporting
• Understand and ensure compliance and risk management policies
• Analyze projects relating to financial accounting procedures, methods, or systems
• Perform ongoing financial control functions in accordance with internal controls policies
• Provide support for compliance and risk management requirements
• Work with the Onshore quality assurance team to ensure closure of month-end all the open/assigned volumes are reviewed and corrected
• Monitor and evaluate larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Document quality issues and performance measures for management review
• Work closely with both internal stakeholders and users to meet their service needs
• Good knowledge and understanding of bank regulations/compliance, policies, processes, and procedures
• Ability to meet deadlines
• Demonstrates a high degree of reliability, integrity, and trustworthiness
• Can adapt to a changing environment and circumstances
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to identify and report risk identified following established guidelines
• Use technical expertise and internal resources to resolve escalated issues
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals