Fraud & Claims Operations Representative

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative as part of Deposit Fraud Detection. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ months of Financial Services experience
• Check Negotiation experience
• Knowledge and understanding of bank systems including: Hogan, UW, RMS, and OIB
• Ability to work independently with minimal supervision
• Strong analytical skills with high attention to detail and accuracy
• Ability to achieve high production and quality standards
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills (Word, Excel, and Outlook)

• Training will be for 4 weeks. Training hours are Tuesday - Saturday 12pm - 9pm EST. Selected candidate is expected to attend the full duration of training.
• Regular schedule: Tuesday - Saturday 12pm - 9pm or 11am - 8pm
• Flexibility of schedule is an expectation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Ability to work additional hours as needed
• This Position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

• 1525 W W T Harris Blvd., Charlotte, North Carolina 28262