Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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YOUR NEW ROLE
As a CRM Global Developer, you will play a key role in building and optimizing our CRM communication systems for Max and discovery+ within our global operations department. You will work closely with other developers and cross-functional teams to design, implement, and enhance messaging solutions-including email, push notifications, and in-app messaging. Your contributions will help ensure robust, scalable, and effective communication channels that support our global customer engagement strategies.
YOUR ROLE ACCOUNTABILITIES
- Work according to established priorities and timelines to meet project goals.
- Suggest and implement the best technical solutions for CRM communication needs.
- Code emails and in-app communications using HTML, ensuring alignment with the latest designs.
- Develop and optimize personalization options across all CRM channels (email, push notifications, in-app messaging).
- Work on connected content calls to ensure dynamic and personalized content delivery.
- Enhance system capabilities by pulling additional information from APIs to improve CRM channel functionality.
- Collaborate with the MarTech team to refine data points, tracking options, and integrations.
- Stay updated on industry best practices and advancements in CRM platforms to ensure cutting-edge implementations.
QUALIFICATIONS & EXPERIENCE
- 5+ years of experience in CRM operations with enterprise-level ESP and/or marketing automation tools, with a strong preference for experience with Braze
- Experience managing projects through Asana, JIRA, Monday.com, or a similar platform
- Proficiency in coding languages (HTML, Liquid), content blocks, and API integrations
- Experience working with Confluence pages and GitHub for documentation and version control
- Optional: Experience with Nifty and Liveclicker platforms
- Fluency in English, both written and spoken, is required
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.