Manager, Business Operations eCommerce

Position Summary...

What you'll do...

Business Operations Manager , eCommerce Site Operations

Locations: Hoboken NJ, Bentonville AR, San Bruno CA

Want to help lead the way in redefining how we shop online?

The Homepage Business Operations Manager is a critical thinker with a bias for action, who obsesses over the customer experience. You will be an integral part of t he Homepage Site Operations team, where we are changing the way customers engage with Walmart's homepage to become their digital headquarters. Our goal is to show relevant, dynamic, and fun content that is unique to each of our customers . You will make an impact to our customer experience by translat ing customer problems into actionable products and features, that can be test ed and successfully launch ed with the goal of making meaningful impact to drive engagement and discovery of our broad assortment of items.

• Successfully launching new product features to improve the customer experience - You will translate customer problems into actionable plans. You'll develop BRDs (business requirement documents) for new features and enhancements, while working in close partnership with product to translate into customer facing requirements and PRDs (product requirement documents). You will own the timelines, customer problem statement definition, goals for testing, align on measurable KPIs and create test plans with product analytics.
• S olv ing customer problems - You wil l re present Homepage business with cross-functional partners for new product features and test ing requests. Including a streamlined intake process with clear goals and customer problem statement development, while moving requests through product and testing pipelines.
• Triag ing and resolv ing customer facing issues - You wi ll o wn bug/issue reporting, impact assessment and resolution process, while partnering with cross-functional teams to assign owners, prioritize based on customer impact, and provide ETAs for resolution. Additionally, you'll build comprehensive RCA (Root Cause Analyses) documents to prevent in the future .
• Training and documenting processes for new features - You will e stablish clear documentation and training for new product features to ensure successful launches and handoffs that help automate our manual processes and drive efficiency.
• Being a thought leader - You wi ll p artner with Homepage Site Op eration s to understand, and document new tooling or feature improvement needs for the Homepage team to drive automation , scalability, and reduction of manual work hours.
• Becoming an invaluable strategic partner to internal stakeholders - You wi ll advise on and partner with various internal teams to improve processes, identify opportunities to drive topline KPIs , and scale best practice and governance .
• Operating with excellence - You wi ll land the fundamentals and create and help scale efficiency and best-in-class workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance.

• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You build trust quickly and can lead by influence , creating impact through partnership as well as ownership.

• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
• You're a thought leader who takes strategic direction and infuses it into our process implementation to earn trust at all levels . Thus, b ecoming a Home p age subject matter expert .

• Bachelor's degree in business or related field or equivalent experience in Business or related field s.

• 3 - 5 years related experience in Business Operations, Program Management, or eCommerce.
• Strong customer obsession focused on building the right site experience for our customer.
• Ability to set clear objectives and performance measures.
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary .
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.