The Product Manager - Empower+ is responsible for driving continuous improvements with the Vivacity Tech Empower+ warranty including but not limited to ensuring adequate inventory levels, reducing inventory aging, improving procurement costs of Chromebook parts and devices, working with vendors to ensure best-in-class quality of parts, ISO9001 reporting and communicating with internal customers.
What will we give you for your hard work:
- Salary depending on experience
- 401(k) with generous company match and immediate vesting
- Excellent Paid Time Off policy
- Accrued Sick Time
- 96 hours off per year for volunteer opportunities
- 11 paid holidays per year
- Award winning work environment
- Development Reimbursement of $1000 per year
- Medical, Dental, Vision, and Voluntary Benefits
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Our Values drive everything we do:
- Carry passion.
- Desire excellence.
- Keep dreaming.
- Build community.
- Be Vivacious.
While no day will be completely the same, you will execute daily responsibilities in these various functions:
- Gain a deep understanding of customer experience with Empower+, identify and fill service level gaps to improve customer experience and drive growth
- Create buy-in for the Empower+ vision both internally and with customers
- Develop product pricing and positioning strategies
- Gather and analyze data to identify opportunities to streamline processes and reduce costs
- Scope and prioritize activities based on business and customer impact
- Understand inventory levels versus consumption rates
- Issue purchase orders to vendors
- Understand the requirements needed to deliver a best-in-class warranty experience for our customers
- Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts
- Work with vendors to ensure lowest product acquisition costs possible without compromising product quality
- Provide data to leadership as needed showing improvement in various KPIs
Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills
- Expert technical skills with the ability to troubleshoot and assist and train others
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
- Ability to work independently
Education & Experience :
- Minimum 5 years relevant experience required
- Bachelor’s degree or equivalent combination of education and experience preferred
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