Strategy and Operations Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

JOB AND TEAM OVERVIEW 

This position is within the Organizational Strategy and Operations pillar of the Employee Enablement Solutions (EES) organization.  EES is part of Corporate IT, a function that champions the technology needs of Visa staff. This is an individual contributor position reporting to the Senior Manager of Organizational Strategy and Operations.  It’s a very small but important group, responsible for managing the portfolio and business operations of EES. 

About the Employee Enablement Solutions (EES) team

This team supports the success of our technology and business partners as champions of the user experience. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. We deliver business process improvements, change management, service management, reporting & analytics, and M&A integration services. 

The Employee Enablement Solutions team enables Visa colleagues to do their best work through human-centric, value-driven processes, regardless of where they are or what they do.  We believe that great design and efficient processes can engage and inspire employees, and we are on a journey to rethink and redefine how colleagues interact with our corporate applications and products. We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one. We value precision coupled with a get it done mindset, and we look for proven skills over big egos. If you are obsessed with the employee experience, this is the team for you! 

Visa’s Employee Enablement Solutions organization is looking for a Communications Specialist who will support the multiple colleague facing communications from EES that are required to concisely convey what users need to know and/or do.  There are a variety of messages that span urgency levels as well as recipients.  Many are global and in response to outages.  Others are planned service announcements that use a variety of tones.  This is a dynamic position that requires empathy, clarity, and the ability to translate technical content to business impact.  This role considers the audience and has the ability to create impactful messaging for them.  What they need to know vs. what we want to tell them. 

Our environment is dynamic and requires an operations professional who is flexible, self-motivated, and can collaborate across cross-functional groups and locations.  Must be a self-starter, motivated, accountable, can handle some pressure situations and driven by continuous improvement.   

 Essential Functions

· Coordinate with those who are requesting EES project support and other key stakeholders to document project needs / support requirements and next steps 

· Effectively understand and articulate project goals, uncover and communicate the added value that EES should bring to the initiative 

· Collaboratively identify and communicate required project artifacts  

· Set overall delivery expectations with internal customers requesting EES support 

· Perform portfolio maintenance and health checks, identify inconsistencies or areas needing attention 

· Train EES employees on project assignment & update processes, troubleshoot & advise on an ad-hoc basis 

· Collaborate with key stakeholders to continuously identify and improve templates and processes related to portfolio management function 

· Perform regular portfolio-level reporting 

· Ensure the team’s work is prioritized efficiently and accurately 

· Oversee capacity management for team, ensure that the team can effectively respond to new demand 

· Provide capacity and demand insight to team leads to help quantify constraints and assess impact to deliverables 

· Manage EES mailbox/suggestions for improvement and field appropriately 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Prior experience in an operations, portfolio management, business analyst, or project analyst role.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Degree or experience in business, information technology, or related field
• Expert proficiency with Microsoft Office products including Word, PowerPoint, Excel, Visio, SharePoint, and Teams
• Strong leadership qualities, able to effectively coordinate activities within cross-divisional and cross-functional teams
• Strong process improvement experience
• Proven experience innovating and finding new ways to deliver effective communications
• Familiarity with project, IT Service Management, and change management methodologies, tools, and phases of the project lifecycle
• Established record of on-time, in-scope, high quality implementations with a sense of urgency and a high degree of ownership
• Intrinsically motivated and able to exercise independent judgment with minimal direction from peers or management while maintaining a high level of visibility
• Excellent verbal, written, and presentation skills
• Demonstrated ability to effectively communicate technical and/or business language across multiple organizational levels of internal and external stakeholders
• Excellent active listening skills and ability to capture and translate complex technical concepts
• Strong negotiation skills with the ability to influence and build consensus between organizations with competing priorities
• Simplifier approach: able to translate ambiguous, technical, or complex tools and/or processes into understandable or manageable language to drive user adoption, engagement, and satisfaction
• Curious and creative, able to push boundaries, ask why? and why not?, and is a tenacious problem solver with a propensity to persevere
• Strong customer service and analytical skills required. Acute business acumen and understanding of organizational issues and challenges

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.