Software Asset Management Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a member of the Corporate IT – Program Management & Business Operations (PMBO) organization, the Workstation Software Management (WSM) role is part of a team responsible for the lifecycle of workstation software assets needed by our 35,000+ global end users.  In addition, this person is in position to execute efficient procurement asset services, ensuing values and competencies in maintaining transparency, integrity, and compliance. The WSM Analyst derives meaningful operational metrics which align to OLA/SLA's across the function and manages continuous improvements with regards to accurate and appropriate inventory across the enterprise.

Reporting to Visa's Sr. Manager - Asset Management, this role’s primary focus is with Workstation Software Management procurement and license management.  This effort requires effective planning, monitoring, recording of entitlements, and reporting of workstation software license positions to ensure compliance with vendor contracts and the optimization of those assets throughout their lifecycle.   

As a business office function, this role has significant impact on the day-to-day success of the overall transformational journey of Corporate IT (CIT). The business functions of the role require the WSM Analyst to work with internal peers to ensure data accuracy and lifecycle management of software assets.  The Analyst also supports facilitates the delivery of software to the End User community. This individual will also provide technological guidance in the development of both internal and external processes and tools for workstation software asset and license management.

Areas of experience include data analysis around effective license positioning, packaging, publishing, and delivery of software while identifying cost optimization and generating compliance reporting.

• Essential Functions

  • Operational

    • Manage and maintain inventory database of the software applications lifecycle.

    • Working knowledge of reconciling software licensing and software maintenance terms and conditions between procured rights and quantities to ensure licensing compliance of deployed software assets.

    • Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration.

    • Identify savings opportunities for renewals, software licensing, and services.

    • Develop and maintain a high level of expertise in software licensed products, license programs, and software asset policies.

    • Monitor, maintain and enforce licensing and asset standards, policies, and procedures.

    • Manage software request intake queues for procurement, delivery/Install, as well as license key management.

    • Work with Cybersecurity, Technology Governance, Engineering, Sourcing, Risk, and Legal on software registration and approvals to ensure the software is safe to use in the environment.

    • Respond to requests from end user and educate our colleagues on the software acquisition process, install procedures and error resolution.

    • Ensuring timely delivery of goods, works and services using the team’s procurement and delivery procedures.

    • Create and maintain license configurations in the software delivery portal to ensure compliance and a positive employee experience.

    • Create, maintain, and analyze software license, employment, software discovery, and software procurement data configurations in the software license management tools to ensure accurate reporting is possible.

    • Review Cloud-based Software repositories/workspaces to ensure vulnerability and content is being managed by End-users appropriately.

    • Perform software reclamation processes with regular cadence.

  • Controls and Reporting

    • Generate licensing and asset data reports as required.

    • Drive efficiencies and cost-savings through software metering and monitoring.

    • Contribute in software audits with data gathering and license position reporting.

    • Review vendor invoices and confirm receipt and installation of software.

    • Ensure full compliance of procurement activities, financial rules and regulations, relevant organizational directives, and administrative instructions.

    • Ensure all activities are compliant with standard reporting requirements and audits.

    • Create, maintain, and update workstation software runbooks and install procedures for each product in use by Visa’s End Users.

  • Interrelationships

    • Ensure effective lines of communication between stakeholders, primarily the individual product owners, but also between Finance, Sourcing, Procurement, Risk, and Cybersecurity.

    • Manage relationships with vendors, suppliers to facilitate smooth flow of services and support.

    • Advise stakeholders on license requirements and proper consumption of the assets within the organization.

  • Strategic

    • Drive the development of a mature software catalogue using the Visa Software Portal.

    • Maintain and ensure adherence to Standard Operating Procedures, control of workflows, continuous business processes monitoring and delivery of improvements as it pertains to software compliance.

    • Assist and drive Visa to newer cloud-based software technologies and license models to keep up with industry trends and standards.

    • Assist with the onboarding of Cloud based license models.

    • Recommend continuous improvements to team, organization, and business partners to drive measurable improved time to resolution of issues and requests.

    • Participate in various WSM projects as needed.

• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
o Bachelor’s Degree in Computer Science/Information Technology.
o 2 or more year of work experience.
o Knowledge of the Software Asset Management lifecycles.
o Experience with inventory management systems like Flexera FNMS.
o Knowledge of procurement principles and best practices.
o Experience with SCCM, JAMF, BigFix discovery methods, metering, and reporting.
o Familiarity with SCCM or JAMF packaging.
o Familiarity with Flexera App Portal software delivery.
o Familiarity with SSO (Single Sign-On), Azure cloud based authentication methodology
o Familiarity with SCIM provisioning
Preferred Qualifications
o 5+ years of experience in the Information Technology field
o 2+ years of exposure to or experience with Software Asset Management
o Knowledge of Workstation Software Asset Management and Discovery Tools principles.
o Certified Software Asset Manager (CSAM) or Certified IT Asset Manager
o Experienced configuring and managing IT service management tools like Flexera FNMS, Flexera App Portal, ServiceNow, Eracent ITMC or SNOW.
o Experienced in using IT service delivery tools such as SCCM, JAMF, InTune, or BigFix in conjunction with SAM tools to automate software distribution.
o Experience with ServiceNow custom dashboarding and reporting.
o Demonstrates effective use of Microsoft Office 365 Products.
o Knowledge of Software Licensing Model and stays informed of new and updated software license models and options.
o Knowledge of SAAS/Cloud based software management best practices and policy.
o Knowledge of Azure environmental setup, maintenance, and proficiencies.
o Knowledge of how companies like Microsoft, Jetbrains, and Adobe perform annual true up, license management, audit, and reporting.
o Ability to execute at the detail level while maintaining a strategic alignment with the practice.
o Identifying and solving process gaps.
o Ability to speak up when something does not make sense and creating a plan to fix, streamline, and automate.
o Strong and effective team player with demonstrated ability to communicate in a virtual and Global team environment.
o Strong analytical skills.
o Strong organization skills with the ability to multi-task and prioritize work schedules.
o Consistently approaches work with energy and a positive, constructive attitude.
o Builds strong relationships with team members and stakeholders.
o Demonstrates openness to change and ability to manage complexities.
o Ability to develop collaborative and harmonious relationships at all levels of the organization.
o Excellent verbal and written communication skills, problem solving skills, attention to detail, interpersonal skills, and the ability to interact professionally with internal and external parties.
o Effectively and patiently communicate technical information to both technical and non-technical colleagues and end users.
o ITIL certification a plus.
o Strong ability to work independently and manage one's time.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.