Snr Manager, Client Consulting (Melbourne-based)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

The Role

We are currently looking for a Senior Manager to lead consulting engagements for our clients in Australia, enabling portfolio growth and improved profitability across their payment businesses.

Typically 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimisation of client customer experience and supporting processes.

The Senior Manager will be responsible for identifying new business development opportunities and leading client engagements. Typically, this will involve the Senior Manager interacting with the client team and internal staff, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.  The Senior Manager will support business development activities by writing proposals and scoping new projects.  The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

·         Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, draw input from clients, local client relationship managers and functional teams

·         Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements

·         Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information

·         Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities

·         Collaborate with data science team members to leverage advanced data analytics capabilities

·         Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge

·         Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices

·         Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times support implementation at the client onsite

More generally:

·         Identify and surface opportunities for client projects and submit for inclusion into account plans

·         Contribute to intellectual property creation and standardised VCA offerings

·         Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office on Tuesdays, Wednesdays, and Thursdays each week, with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Deep experience in strategy consulting, corporate strategy, or business management
• Deep experience in managing complex projects, including managing several projects simultaneously
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Proven ability to understand and structure client needs into an efficient workplan that culminates in actionable recommendations
• Strong team orientation with a collaborative, diplomatic, and flexible style - able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality and rigour in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in working on business and value cases that prove return on investment

In addition, you will ideally bring the following:
• 8 to 10 years of work experience post University
• Experience in hypothesis-led problem solving for complex problems
• Experience in payments or retail banking industry
• Experience in working with data science teams to apply machine learning models and derive data-driven insights

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.