Program Manager, Client Consulting, VCA Risk Practice

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Program Manager, Risk Practice, VCA 

Company Description  

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.  

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.  

Join Visa: A Network Working for Everyone.  

Job Description and Responsibilities  

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa.  We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.  Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.  VCA Managed Services is a suite of service offerings that together help clients execute on strategic roadmaps and drive go-to-market implementations. 

As the Client Consulting Manager, you will be part of one of the fastest-growing segments of VCA and will be a key member of the team that focuses on the intersection of Risk Practice and Managed Services. Visa today offers a suite of managed services that enable clients to improve their fraud risk performance and gain operating efficiencies.  These include, for example, services focused on reducing account enumeration attacks, testing for client vulnerabilities, providing tailored intelligence, and alerting based on custom parameters.

You are an experienced Program Manager and will be ultimately responsible for leading delivery of client engagements as the lead project manager of marquee risk managed service engagements. You will also support business development and operational responsibilities (e.g., pipeline reporting, crafting client-facing collateral, writing proposals, and collaborating with delivery teams).     

Successful candidate will be able to flex across sales and delivery of the program - for clarity, you will not be involved in the day-to-day delivery of the services to clients but will be expected to serve as a consistent point of contact for active engagements, managing client and internal executive communications, and collaborating with our internal delivery partners 

The candidate will directly support the risk managed service leader by working closely with them on daily business operations. 

Core  behaviors include:  

Solution Delivery 

• Strong project and program management skills 

• Ability to contextualize and summarize issues for a senior audience 

Customer Centricity 

• Understand the common pain points of the target client audience 

• Speak to technical and non-technical aspects of solutions 

Industry Knowledge 

• Maintain deep understanding of competitive environment for Visa solutions and use that knowledge to articulate the differentiated value we offer 

• Understand different drivers of fraud management so as to know which lever to pull to drive maximum growth and efficiencies 

Communications 

• Demonstrate executive presence in leading conversations with clients and internal senior leaders at Visa 

• Communicate across functional stakeholders (for varying levels and technical expertise) 

Applicants should be self-motivated and highly energized. Successful team members are detail-oriented individuals who deliver strategic thought leadership, problem diagnostics and high-impact solutions to clients grounded in recent and relevant industry expertise. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role with the potential for people leadership responsibilities based on team growth and individual performance. The role can be located in San Francisco, Atlanta, Ashburn, or Wilmington (DE). 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

BASIC QUALIFICATIONS:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

PREFERRED QUALIFICATIONS:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Relevant experience at large management consulting firm or at a major card issuer focused on risk
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Strong analytical skills, with demonstrated intellectual and analytical rigor
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card acquiring experience
• Excellent communication, story-telling and presentation skills
• Team player
• Technology mindset, curious, up-to-date with digital trends and applications

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500 to 191,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.