Client Consulting Manager
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Specific Responsibilities include:
Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients for future engagements.
Participate with Visa internal teams in regular strategic & planning discussions.
Address client inquiries and serve as the main contact point for clients and internal questions.
Manage multiple priorities across various workstreams and projects simultaneously.
Transform problem statements into proposals with guidance from leadership.
Participate in developing frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
Build solutions and measurable insights that will help clients to grow their portfolios and drive customer engagement in their core business.
Collaborate cross-functionally (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources.
Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities.
Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, financial information, among others.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Qualifications
We are looking to hire the ideal candidate who has strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance.
- Minimum 8 years of relevant experience in consulting, corporate strategy, or business management
- Problem solving ability with strategic focus on influencing ROI. Understanding of card issuers' P&L and critical factors in driving profitability a plus.
- Excellent communication, story-telling and presentation skills (especially by designing, building, and showcasing project results packages and delivery materials).
- Strong team orientation with a collaborative, diplomatic, and flexible style and able to work effectively in a matrixed organization.
- Self-motivated, results oriented individual with the ability to handle numerous projects concurrently and work independently.
- Deep experience and a track record of high performance in large consulting firm or corporate strategy.
- Competence in using financial indicators to assess business performance, focusing heavily on return on investment.
- Ability to draw meaningful insights from both quantitative and qualitative data.
- Proficient in data-driven storytelling with effective data visualization, use data to improve project execution.
- Able to generate templates + storyboards (flow / structure), guide others, and ask questions to uncover new areas of analysis.
- Ability to take a problem statement and support crafting proposals with guidance from leadership, like competitive analysis.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Perks and Benefits
Health and Wellness
- Long-Term Disability
- HSA With Employer Contribution
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- Mental Health Benefits
- Virtual Fitness Classes
- HSA
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Happy Hours
- Casual Dress
Vacation and Time Off
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Summer Fridays
- Leave of Absence
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Tuition Reimbursement
- Mentor Program
- Leadership Training Program
- Associate or Rotational Training Program
- Lunch and Learns
- Internship Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)