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Crew Relations Manager, Europe

AT Vanguard
Vanguard

Crew Relations Manager, Europe

London, United Kingdom

Strategic and experienced Employee Relations (ER) Manager to lead our newly established ER function. Shape and drive our ER strategy across Europe, manage a team of two ER specialists, and lead key initiatives that influence culture, policy, and leadership capability.

We're entering a dynamic new chapter and are looking for a strategic and experienced Employee Relations (ER) Manager to lead our newly established ER function. This is a high-impact role, reporting to the Head of HR Business Partners & Operations - Europe, where you'll shape and drive our ER strategy across Europe, manage a team of two ER specialists, and lead key initiatives that influence culture, policy, and leadership capability.

Core responsibilities

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  • Shape ER Strategy: Design and deliver a progressive ER strategy across Europe, aligned with business and cultural goals.
  • Trusted Advisor: Provide expert, solutions-focused guidance to senior leaders on complex ER matters, organisational change, and risk.
  • Case & Team Leadership: Lead and oversee ER casework and manage a newly established ER team, ensuring consistent, fair, and compliant outcomes.
  • Policy & Governance: Develop inclusive, future-fit people policies and ensure robust ER governance and legal compliance.
  • Capability & Culture Building: Build ER capability across the business, enabling skilled people leadership and fostering a culture of trust and accountability.
  • Insight-Driven Decision Making: Leverage ER data and trends to inform strategy, mitigate risk, and drive continuous improvement.
  • Cross-Functional Influence: Partner with HRBPs, Legal, Risk, Security, Compliance, and the Global ER team to shape the European ER agenda and support business transformation.

What we are looking for

  • Extensive ER experience with strong leadership skills, ideally within a matrixed and fast-paced environment.
  • Proven ability to coach and influence people leaders at all levels.
  • Deep understanding of UK and ROI employment law, with broader European ER experience is a plus.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Strong stakeholder management and the ability to build trusted advisor relationships across the business.

Preferred experience

  • Experience in a regulated environment.
  • Background in employment law or legal training.
  • Track record of setting up or scaling an ER function.

Key partners and stakeholders

  • Head of HR Business Partners & Operations
  • Assistant General Counsel, Employment Law
  • Head of HR, Europe & Americas
  • HR Business Partners
  • Risk, Security & Compliance
  • Global Employee Relations

Special Factors

  • Hybrid work model
  • Vanguard is not offering sponsorship for this position.

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Client-provided location(s): London, UK
Job ID: Vanguard-168761
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
    • Internship Program
    • Lunch and Learns
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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