Senior Manager, Employee Relations

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Lead and motivate a team of ER partners and associates. Assign tasks based on team members' strengths and skills. Support professional growth through training, mentoring and career development.
• Design, implement, and maintain ER policies in collaboration with Legal and People Ops, ensuring compliance with labor laws and consistent application across the organization.
• Educate employees and managers on policies, legal obligations, and best practices.
• Serve as a trusted advisor to managers and HRBPs on complex employee matters, including performance management, disciplinary actions, and terminations.
• Provide guidance on sensitive issues such as harassment, discrimination, and workplace disputes.
• Mediate interpersonal and team conflicts to foster a collaborative work environment.
• Lead or oversee impartial investigations into employee complaints, misconduct, or policy violations, ensuring fairness, confidentiality, and consistency.
• Support managers in addressing performance issues, implementing performance improvement plans, and ensuring disciplinary actions are fair and well-documented.
• Develop and deliver training programs to enhance ER knowledge and promote awareness of policies and legal standards.
• Analyze ER-related data to identify trends, root causes, and opportunities for proactive strategies that improve the employee experience and mitigate risk.
• Provide ER expertise during mergers, acquisitions, restructures, and offboarding processes to ensure smooth transitions.
• Recommend and help implement HR technologies that support ER functions, and leverage workforce analytics to drive continuous improvement
• Serve as the lead for assigned verticals and/or cross-functional projects, ensuring alignment with broader Employee Relations and organizational objectives.

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• 10+ years of progressive experience in HR with focus on Employee Relations, with at least 3-5+ years in a leadership role.
• Deep knowledge of employment law, HR best practices, and workplace investigations.

• Strong analytical, communication, and conflict resolution skills.
• Experience with HRIS and case management systems is a plus.