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The Corporate Account Coordinator (CAC) maintains and strengthens relationships with internal/external customers by understanding and responding to their service needs in a timely and effective manner utilizing appropriate resources, as needed.
The Corporate Account Coordinator position has been segmented as a Remote Region-based role, which means that one must be in the office three days a week Tuesday - Thursday located on site with client at their King of Prussia, PA office.
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RESPONSIBILITIES:
- Assists with high level reporting for assigned customers utilizing our Data Warehouse (Discoverer), Oracle based Business Analytics, Prime, Prism, Merlin, MLM, Access and Excel systems and programs
- Assists customers with trouble shooting issues identified with reporting, promotions and LTOs, Inventory Management, submission of DCTs, Code Red reporting and other similar processes that US Foods (USF) delivers as a service
- Acts upon and executes on directives provided by the Corporate Account Executive (CAE) which may include communicating with USF divisions, various USF cross functional area departments and Customer Corporate office
- Communicates with customers, USF divisions and cross functional area departments to help facilitate the handling of any concerns or issues that arise
- Generates high-level customer business reviews utilizing various reporting and presentation tools, i.e. Merlin, PowerPoint, Excel.
- Works closely with Corporate Account Executive (CAE) and Director in the preparation of RFP (Request for proposal) responses, market basket research, analysis and final format and negotiation of contract process
- Plays a key role in efforts around on-boarding and exiting customer business
- Receives and maintains record vendor contracts, internal and from customers, and forwards to the corporate Shared Business Services (SBS) department
- Works with divisions and corporate to ensure correct pricing to the customer; coordinates any audits between divisions and SBS department
- Serves as a subject matter expert in communication of pricing contracts across the enterprise including SBS team, Replenishment Service Center (RSC) pricing team and divisions via Air Traffic Control (ATC) communications
- Coordinates across functions with relevant stakeholders on customer recall efforts
- Serves as a key point of contact for assigned customers and internal partners in a variety of areas including; special orders, route changes, vendor set-up, fuel surcharges, inventory etc.
- Collaborates with internal stakeholders to ensure disaster plans are aligned and socialized on a regular schedule
RELATIONSHIPS
Internal: S&S Directors, VPs of National Sales, NS field resources and other functional areas including but not limited to Merchandising, Pricing and Category management and many servicing divisions.
External: Collaborates closely with outside vendors and customers / their associated agencies.
QUALIFICATIONS
Education/Training: Bachelor's Degree or equivalent experience required. Minimum 3 years relevant work experience required.
Related Experience: Previous experience / success working in customer-facing roles required. Prior experience in Foodservice, distribution or other relevant area strongly desired.
Knowledge/Skills/Abilities:
Required:
- Proficient in Word, Excel, Outlook, and PowerPoint
- Ability to multi-task and be a self-starter
- Excellent written and verbal communication skills
- Travels up to 10% of the time overnight
Preferred:
- Experience with Microsoft Access
- Prior experience utilizing SOUS system and other proprietary CRM/sales/ordering systems preferred
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $62,300 and $83,100. In New York, the expected compensation for this role is between $73,500 and $98,000. In California, the expected compensation for this role is between $69,900 and $93,100. In Washington, the expected compensation for this role is between $69,900 and $93,100. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status