Resiliency Analyst - Crisis Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• We are seeking a dedicated and detail-oriented Resiliency Analyst to join our Global Crisis Management (GCM) team
• This role is crucial in ensuring our organization's preparedness, response, and recovery to incidents, events, and crises
• The Resiliency Analyst is part of the GCM Team under the Enterprise Resilience (ER) Department, Enterprise Security & Resilience Office (ESRO).
• The GCM Team is dedicated to maintaining solid business continuity and promoting resiliency by managing events that impact UHG people, property, and reputation
• This role involves monitoring and providing proactive situational awareness, analyzing time-sensitive information, managing program administration tasks, handling incidents, and supporting events and crisis management efforts
• The Resiliency Analyst will collaborate with shift leads to ensure effective execution of tasks. Our team operates on a 24/7 Follow-the-Sun model, with three shifts, ensuring continuous global crisis management
• This role requires participation in a rotating on-call schedule, including weekends and regional holidays, to ensure continuous support coverage.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Undergraduate degree or equivalent experience
• Experience in incident response, crisis management, emergency management, business continuity, and/ or intelligence analysis
• Experience working within a command/ operation center environment
• Proficiency with MS Office (Excel, Word, OneNote, PowerPoint, Teams)
• Proven excellent customer service, being self-managed, proactive, and organized
• Write and speak clearly and communicate effectively with internal and external partners
• Solid analytical skills, excellent communication abilities, and a proactive approach to managing and mitigating risks