Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Fulfillment Pharmacy Supervisors act as inspirational leaders of mid to large-size teams of Pharmacy Clerks within Fulfillment Pharmacies, while acting as subject matter experts and primary resources to the entire team, to ensure our members receive high-quality outcomes.
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Schedule for this position will be Monday-Friday, 5:30am-2:30pm with occasional weekends when needed.
Primary Responsibilities:
- Lead and be accountable for a team of Fulfillment Pharmacy Staff to process prescription orders through Fulfillment, Packing and Shipping, and Supply Inventory Operations (35-45 employees)
- Completes Pharmacy operational requirements by scheduling and assigning employees; following up on work results
- Leads efforts in recruiting, selecting, orienting, and training employees
- Provides leadership for training and development of team
- Monitors individual and team performance to ensure team is meeting and exceeding expectations
- Provides inspirational leadership and guidance to the team through feedback, performance management and individual development conversations
- Diagnose process improvement opportunities and partner with Senior leadership to drive continuous improvement
- Setup layout and ensure efficient space utilization
- Initiate, coordinate and enforce optimal operational policies and procedures
- Adhere to all warehousing, handling, and shipping legislation requirements
- Manage stock control and reconcile with data storage system
- Liaise with suppliers and transport companies
- Plan work rotations, assign tasks appropriately and appraise results
- Produce reports and statistics regularly
- Obtain and maintain all licensures and training as required by company, state, and federal guidelines
- Maintain necessary certifications and training to operate fulfillment equipment (forklifts, automation, etc.)
- Act as resource and leader for entire team
- Own and complete more advanced projects as required or directed by site leadership
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED or equivalent
- Current Pharmacy Technician Licensure as mandated by state in which pharmacy is located (or willingness to obtain)
- 1+ years of supervisory experience
- Experience driving continuous improvements and implementing change in an organization
- Experience driving results through effective Performance Management practices and tools
- Ability to work the required hours, but also requires flexibility to work occasional overtime and weekends as necessary
- Ability to demonstrate creating a culture of collaboration, recognition, inclusiveness and diversity
- Ability to lift up to 50 pounds
- Ability to stand for up to 8 hours with intermittent breaks
- Proficient computer and organizational skills with the ability to focus on workload and achievement of both production and quality objectives
- Ability to work the required hours, but also the flexibility to work occasional overtime and weekends
Preferred Qualifications:
- Bachelor's Degree
- Experience working in a production environment
- Previous Pharmacy Practice and/or Health System regulatory and compliance experience
- Previous experience working in a mail order setting
- 1+ year experience as a Pharmacy Technician
- National Pharmacy Technician Certification
- Good verbal and written communication skills
- Solid teamwork and cooperation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.