Field Based Community Health Worker - Guilford County, NC

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Community Health Worker (CHW), you will serve as a liaison for Medicaid members, helping them access appropriate care, navigate community resources, and manage their health through education, screenings, and care coordination. The CHW also addresses Social Determinants of Health needs such as transportation, access to care, housing, and food insecurity. This position focuses on improving health outcomes by fostering strong relationships with members, promoting preventative care, and ensuring seamless transitions across healthcare settings.

This is a field-based position with a home-based office, meaning you will work from home when not in the field. Field-based work may include traveling to an alternate hospital or clinic setting to complete work duties based on health plan needs. The standard schedule is Monday through Friday, between 8:00 AM and 5:00 PM. After six months of employment, established staff may be eligible for an alternative schedule, working four 10-hour days (7:00 AM to 6:00 PM) instead of the traditional five-day workweek.

Travel 50% in Greensboro, NC and surrounding areas within 75 miles.

If you live within Guilford County, NC, you will have the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

• Conduct telephonic and in-person outreach to engage members, especially high-risk or hard-to-reach individuals
• Build positive, trusting relationships with members to encourage active participation in their care
• Help members set person-centered SMART goals and develop care plans with regular follow-up and documentation
• Use motivational interviewing techniques to empower members in managing their health
• Support transitions of care and help members stay compliant with care plans
• Ensure members attend regular primary care visits and assist with prescription pick-up
• Collaborate with care teams, including providers, internal staff, and community partners, to ensure coordinated, high-quality care
• Complete delegated tasks from the care team and communicate relevant health information to all stakeholders
• Conduct individual-level screenings such as Health Risk Assessments (HRAs) and Transitions of Care assessments
• Identify members' healthcare needs, preferences, and goals to inform care planning
• Assess, plan, and implement customized care strategies aimed at the least restrictive level of care
• Link members to appropriate community and company resources, including social services, financial aid, and psychosocial support
• Participate in community events related to preventive health and wellness
• Maintain accurate and timely documentation of member interactions, care plans, assessments, and referrals
• Adhere to detailed documentation standards and privacy regulations
• Demonstrate cultural competence and a commitment to learning about community values and needs
• Exhibit strong organizational, time management, and multitasking skills
• Be adaptable, patient, and self-motivated in a dynamic work environment
• Perform other duties as assigned