Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM
Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
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Work Hours: Monday - Friday, 8:00AM - 5:00PM
Work Location: 4730 E. Grant Rd, Tucson, AZ
Primary Responsibilities:
- Willing to work in a very busy office
- Greeting and checking in patients
- Check patients out
- Collecting copays - cash handling through checking insurance eligibility
- Entering demographics and insurance in Allscript Practice Management (APM)
- Complete tasks needed to help medical assistants and providers
- Providing superb customer service
- Be a team player, willing to help wherever needed
- Friendly demeanor over the phone and in person
- Multi-task on several projects throughout the day while paying close attention to detail
- Handling walk-ins
- Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school Diploma/GED (or Higher)
- 1+ year of customer service experience
- 6+ months of medical office experience
- Proven excellent phone etiquette
Preferred Qualifications:
- Background using EMR or EHR (electronic medical records/electronic health records)
- Insurance eligibility processing experience
- Knowledge of medical insurances (HMO, PPO, Medicare & etc.)
- Bilingual Spanish/English
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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