Customer Service Manager - Systems

• Manage, mentor and develop team of User Acceptance Testers in our state-of-the art customer service call center.

• Ensure thorough and accurate testing processes are in place.

• Direct large-scale customer service systems projects and implementations, serving as a resource for Customer Service management.

• Building and maintain relationships with key internal business areas and third-party providers.

Minimum Requirements

• Bachelor's degree.

• 5+ years in Customer Service or Call Center management.

• Experience with project management, User Acceptance Testing methodology and Customer Service Systems implementations preferred.

• Excellent time management, organizational and communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• First-class fitness center.

• Beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

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