Sr. Services Project Manager (Bi-Lingual)

Job duties include, but are not limited to:

• Maintaining adherence to UKG implementation methodology and processes
• Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
• Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
• Assisting Practice Manager by accurately forecasting each month's go-lives
• Managing the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
• Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes
• Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
• Serving as an escalation point of contact for customer invoicing of delivered services, and resolution of any financial disputes while customer is in implementation
• Leading assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
• Assisting with developing new processes and tools that improving the performance and effectiveness of the project management delivery role
• Assisting with other initiatives to evaluate and drive customer satisfaction
• Obtaining appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestone
• Contributing to team objectives that may have impact on the area/group
• Informally mentoring peers based on expertise

Qualifications
Basic Qualifications:
• 3 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment
• Experience in a SaaS environment a plus leading complex/strategic clients

Preferred Qualifications:
• Bi-lingual with English and French
• Experience managing high volume and highly complex customer facing software implementation projects
• Strong leadership skills with ability to work as part of a project team as well as mentor others
• Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills
• Ability and willingness to travel up to 25% as needed
• Broad knowledge of HRMS, Payroll, Time & Labor management a plus
Bachelor's Degree preferred and PMP Certification a plus

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $76,500 to $110,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $87,975 to $126,500 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Client-provided location(s): Flexible / Remote

Job ID: ukg-20240039598

Employment Type: FULL_TIME

Posted: 2024-08-07T11:41:44