Specialty Support Representative

Through employing exceptional quality service and effective communications with our customers and internal business partners, the Specialty Product Rep will:
• Provide day-to-day support for UKGPro Tax Filing Service customers.
• Research and respond to client inquiries via Salesforce through resolution.
• Ensure customer tax profile data is properly maintained, including educating clients on required jurisdictional data to avoid discrepancies that result in late payments and/or failure to file returns accurately.
• Participate in the rejected filing cycle to provide a clear path to resolve filings and ensure the customer is informed and supported to address the root cause and prevent future rejected filings.
• Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries related to quarter-end and year-end employer tax filing.
• Work with customer on resolving tax filing report requests in preparation for QE cycle, including any required special handling.
• Ensure customer deadlines are met during the QE cycle.
• Provide support to address reconciliation discrepancies in preparation of quarter-end and year-end filings.
• Provide after-hours support and act as department liaison as needed.

Qualifications
Basic Qualifications:
• Demonstrated ability to perform under tight deadlines during seasonal peaks
• Ability to work overtime as required during quarterly seasonal peak, which may include weekend - advance notice provided
• Proficiency with Microsoft Office applications such as Word, and Excel
• Excellent customer service skills
• Excellent oral and written communication skills
• Highly motivated and team-oriented
• Demonstrated ability to handle multiple tasks under tight deadlines

Preferred Qualifications:
• 2+ years United States multi-state and local payroll tax filing experience
• UKG Software product knowledge
• Salesforce product knowledge
• Education/Certification/License: AA in Business, Accounting, Computer Science or a related field or equivalent work experience will be considered. FPC, CPP a plus

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $33,400 to $48,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Client-provided location(s): Atlanta, GA, Scottsdale, AZ, Alpharetta, GA, Lowell, MA, Santa Ana, CA, Maitland, FL, Weston, FL

Job ID: ukg-20240039449

Employment Type: FULL_TIME

Posted: 2024-07-30T11:40:46