Lead Solution Consultant
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Team:
The UKG Ready Launch Mid-Market team specializes in implementing clients across a wide spectrum of industries, catering to medium to large-sized businesses above 500 employees. Complex verticals include (but are not limited to): Healthcare, Manufacturing, K-12, and Higher Education customers. Launch consultants are expected to understand a wide variety of options while offering best practice solutions. We leverage a proven implementation methodology that ensures an efficient and seamless launch experience for our clients. Our approach allows us to deliver a comprehensive solution while maintaining a best in class implementation process and customer service. Whether it's a small business or a growing mid-sized company, we are committed to providing a successful and referenceable partner for life on UKG Ready.
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About the Role:
As a Lead Time Solution Consultant in Implementation Services, you'll be responsible for delivering UKG technology systems and solutions through consulting project activities. Focus will be on Implementation of Time related products including but not limited to Time, Accruals, Attestation and Advanced Scheduler. In this role, you will leverage your expertise to advise clients on best practices, guiding them in designing and building solutions that meet their specific needs. As the subject matter expert on the UKG Ready product, you'll collaborate cross-functionally on customer implementations, drive consistency in delivery practices, and create custom reports. Additionally, you will utilize your Excel skills to format and import data, proactively communicate with stakeholders, and ensure projects stay on track by managing milestones and maintaining the project tracking tool.
Duties and Responsibilities:
• Leveraging your knowledge and experience to consult on best practices and assist clients in designing and building a solution that meets their needs
• Working cross-functionally and amongst a team on new customer implementations
• Acting as the subject matter expert for clients on the Ready product
• Staying up to date on the latest product features and functionality
• Driving consistency into Ready delivery practices by leveraging your implementation experience to define processes and best practices for the services organization
• Using common excel functions, such as VLOOKUP, to format data files and import into UKG Ready
• Proactively communicate with customers and UKG Project Team members to keep them apprised of project status; mitigating and providing solutions for process or product related issues.
• Utilizing critical thinking and problem solving strategies to complete tasks
• Completing project milestones by due dates and keep project tracking tool updated on a weekly basis.
• Creating & building custom reports within product
• Contributing to team objectives that may have cross functional impact
• Communicating complex concepts; anticipating potential objections and influencing others to adopt a point of view
• Anticipating significant business issues and changes to support long-range goals and objectives while continuously considering alternative solutions
• Informally mentoring peers based on expertise
• Being a preferred consultant for escalated implementations
Basic Qualifications:
• 5+ years' experience implementing time and attendance, scheduling, labor management, HR/Payroll, ERP, or similar domain product/systems
• BS/BA degree or equivalent experience
• SHRM, FPC, CPP a plus
• Experience with UKG Ready/Kronos Workforce Ready or other HCM software preferred
Preferred Qualifications:
• Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
• Demonstrated ability to troubleshoot technical issues
• Excellent communication and consulting skills
• Ability to work in a fast-paced team environment
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $88,700 to $127,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion