About the Role
Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries or to celebrating with a bottle of wine. The options are endless. Working at Uber Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities. We are seeking an exceptional individual to join our local Operations team in the West Territory, one of the largest regions in the United States. This role is ideal for someone who is passionate about designing and building innovative solutions to tackle complex challenges. You will work closely with our leadership team and drive cross-functional alignment across Product, Commercial, Central operations, and Customer Support to deliver impactful results.
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As an Operations Manager, you will play a key role in shaping strategy, driving our team in executing it, and helping merchants grow on our platform while optimizing delivery operations within our Merchants vertical. You'll design and lead high-impact projects and experiments to drive both growth and operational efficiency.
What You'll Do
- Define the merchant strategy for the West Territory, setting priorities and goals across key workstreams to turn strategy into action.
- Drive alignment across Commercial, Finance, Product, and Central Operations teams to ensure cohesive execution.
- Focus on accelerating merchant growth, improving operational performance, and reducing churn.
- Lead and own critical workstreams, serving as a catalyst in high-impact areas alongside local Commercial teams.
- Get hands-on by building tracking tools, dashboards, and actionable insights to unblock progress and drive fast alignment.
Basic Qualifications
- Minimum 2 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
- SQL and Excel proficiency
- Bachelor's degree
Preferred Qualifications
- 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
- Strong Excel/Google Sheets or SQL proficiency
- Experience problem-solving and proposing unique solutions to complex issues
- Experience with quantitative data analysis to provide deep measurable insights
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
- Ability to thrive in a fast-paced and ambiguous environment
For Culver City, CA-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.