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About The Team
We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers and you can see the impact you are making each day.
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About The Role
Delivery partners (DP) are one of Uber Eats' most important partners who deliver food, groceries, or parcels from merchants to consumers. Uber Delivery is looking for a compliance leader to analyze, build and launch processes, and programs to optimize compliance results and build the best platform for earners in Taiwan!
In this role, you will drive the delivery partner compliance effort. It will involve ensuring our platform's practices are compliant to the local regulations and Uber's global standards. While online food delivery is relatively new to Taiwan and the regulatory environment is nascent, this is a rare opportunity to build a critical function to ensure that the Uber Eats platform and services will be truly a household name, a trusted brand, and the most preferred platform for DPs in Taiwan.
Your Impact in Role:
- Vision & Execution: create and manage the courier compliance vision to build the best platform for earners, and deliver strong compliance results. Execute operational processes and policies with relevant local, regional and/or global teams to create compliance solutions.
- Problem Solving: prioritize and solve a wide set of compliance opportunities, including tax, insurance, legal, and legislation. Provide clear recommendations and drive decision-making with key stakeholders for regulatory assessments.
- Mediation Management: manage delivery partner mediation funnel and/or hold mediations with delivery partners with empathy and care.
- Stakeholder management: Orchestrate and bring together a wide range of cross-functional team members, across levels of seniority, including Legal, Public Policy, Communications and other external stakeholders to deliver strong outcomes. See Uber Values.
The Experience You'll Bring:
- 4+ years of work experience in a related roles, such as management consulting, compliance, project management, operations, etc.
- English and Mandarin Chinese Fluency
- Results-oriented: you have a bias for action and a willingness to tackle efforts with grit and perseverance.
- Problem-solving: Inherently curious by nature, you can break down ambiguous problems by applying structure and using data-driven insights to solve them.
- Good communication and presentation skills, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
- Strong stakeholder, leadership and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
- Ability to gather, structure and analyze quantitative data (Excel is a must; SQL a big plus).
Unsure if this role is the right fit for you?
We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.