This is a hybrid role and you must be located in, or willing to relocate, to San Francisco, New York, Chicago or Seattle for the position.
Uber's Global Commerce teams build and manage world class commerce and financial products that support the hyper growth of mobility and delivery across 70+ countries. Our teams focus every day on bringing magical user experiences through innovative technology, facilitating the movement of billions of dollars between our spenders and earners, while executing a world-class risk program that proactively stops fraud in its tracks.
About the Role
In this role, you will balance "done" and "perfect" as a Senior Operations Manager in the Financial Business Group, focused on our lending and credit products. You will help shape the direction of this exciting opportunity space as we launch and scale access to credit for an underserved segment of users across our marketplace. In this role, you will define and operationalize our lending program strategy, set internal and external financial targets, monitor portfolio performance and work cross functionally with our product, engineering, design, legal, marketing, business ops and finance stakeholders to ensure the success of this product.
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An ideal candidate has significant experience in lending and credit strategies, understands the current and evolving technology landscape (across banking or fintech) with subject matter expertize across underwriting models, lending compliance and risk management.
What You'll Do
- Operationalize and scale our suite of lending products - you will set and execute the strategy (including the development of business cases) to grow lending & credit products at Uber across our US & Canada markets
- Deeply understand the lending and credit markets including competition, industry players and technical concepts, with the ability to also conduct ongoing market and competitor research.
- Own the P&L and use your experience and business acumen to support the core business towards its growth ambitions. You'll deeply understand tactical and strategic levers to grow the business to establish financial targets that incorporate both short and long term goals.
- You understand lending jargon - from predictive credit models, underwriting and servicing best practices, risk strategies, you will make decisions that optimize lending risk and growth trade offs across the portfolio
- Work closely with other external industry partners (e.g. banks, fintechs etc.), and internal cross-functional teams including our data science teams, legal and compliance, risk & fraud, finance, accounting etc. to ensure we maximize portfolio success in service to our earners and merchants across Uber's marketplace.
Basic Qualifications
- Bachelor's degree
- 7+ years of experience in banking, fintech directly related to lending and credit products or consulting / strategy experience support similar initiatives directly related to scaling lending and credit products at a company with Uber's scale
- Domain expertise in lending & credit - this involves operating, managing the P&L or owning a portfolio of lending & credit products at scale, along with knowledge of lending / credit capabilities at competitors, fintechs and / or traditional banks
Preferred Qualifications
- Motivated self-starter that can work independently in a fast-paced and ambiguous environment.
- Proven track record of implementing credit risk strategies (credit policies, underwriting criteria relevant to our marketplace), and portfolio management practices) that led to tangible business outcomes
- Excellent analytical and structured thinker - you connect the dots between data, can understand the big picture and gut check every number you see
- Exceptional storytelling abilities. A strong communicator with an ability to craft a story out of very few as well as billions of data points
- An ability to synthesize information quickly, distill key takeaways, and weave insights into a compelling story that clarifies and inspires
- An ability to influence and lead by building deep relationships across our broad organization, foster a collaborative work environment, and understand problems from diverse perspectives. Humility and empathy are critical to success in this role
- High standards and a bias toward action. You find context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
- Grit and perseverance. You're passionate about a challenge and push yourself to persevere while staying organized and on top of various tasks that come your way
- SQL & Excel / data management skills
For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.