Safety Investigations Specialist I with Polish/Ukrainian/Russian

What the Candidate Will Do

1. You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
2. You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
3. Handle a high volume caseload of Safety incidents
4. Provide thorough and detailed documentation of the investigation
5. Maintain excellent interpersonal skills and integrity while delivering outstanding customer service
6. Employ critical thinking and creative problem-solving skills to navigate high severity incident types
7. Learn and master multiple knowledge base and contact management systems

1. Fluent in Polish, Ukrainian and Russian
2. Excellent English language skills
3. Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
4. Ability to troubleshoot problems and find speedy resolutions
5. 50% hybrid module
6. Minimum 2 working weekends (home office possible)

1. 6 months experience in customer support preferred
2. Compassion and understanding of both riders and earners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
3. Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and supervising the results.
4. Agility. You can move quickly with care. You accept change and can absorb new information with ease.
5. Skilled at handling multiple issues at once to efficiently resolve a large number of inquiries.
6. The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.