Risk and Compliance Specialist II - Dedupe

About the Role

The Review Center agent position is responsible for investigating safety / fraud reports raised through the appeal center and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure there are no fraudulent or safety concerns to determine deactivation / reactivation actions on the driver's account.

The ideal candidate is a methodical but creative thinker who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical.

What You'll Do

1. Perform jira based ticket reviews to ensure driver's accounts do not present fraud / safety concerns.
2. Documents all findings within Jira and analyzes related accounts / behaviours.
3. Provides final decision about appeals to determine if the account should be activated or not.
4. Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders, when necessary.
5. Participate or lead projects or initiatives for continuous improvement
6. Participate and lead shadowing sessions with the Program Team
7. Conduct high priority investigations requiring subject matter expertise
8. Contributes to team effort by accomplishing related results as needed
9. Maintain focus on data integrity and producing work of the highest quality

1. Fluent in English both reading and writing
2. Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
3. Exceptional written and verbal communication skills
4. Exceptional reading and interpretation ability, attention to detail
5. Resistance to stress and pressure of working with high severity cases
6. Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
7. Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)
8. Strong teamwork skills towards a shared sense of purpose

1. Safety / Fraud Experience