Regional Operations & Strategy Manager, Marketplace

About the Role

We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense. In this role, you will manage our sub-regional operations and be a teammate in coming up with initiatives to drive growth and marketplace operational efficiencies. This is a key position that can make a big impact on business and change the way people move in our countries. We are currently operating in 4 countries (Costa Rica, Dominican Republic, Panamá and Puerto Rico), and we have a lot of exciting projects going on!

This role calls for a combination of strategy, analytics and ability to operationalize processes in a fast paced environment.

What the Candidate Will Do

• Strategic Ownership: Proactively identify business needs and issues. Prioritize among projects to define the best path to meet strategic objectives and complete it
• Business Sense: Translate insights from operational and financial metrics into strategy and action plans. Develop and apply understanding of the levers that move our business
• Problem Solving: Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach
• Process Optimization: Implement, optimize, and scale core analyses and processes across [the region] and beyond, regularly reviewing performance
• Product Improvement: Propose features or improvements that could improve the experience on and efficiency of our marketplace, measuring their impact and prioritizing them, in order to advocate for their development. Collaborate with Product teams around the world to execute new launches in Central America
• Stakeholder Management: Lead cross-functional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal

• Years of Experience/Industries: 3 or more years of professional experience.
• Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
• Communication: Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
• Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from a diverse set of backgrounds and responsibilities. Maintains healthy working relationships, even in disagreement
• Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
• Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation

• SQL and Python Knowledge: The ability to create queries and knowledge of SQL clauses (SELECT, JOIN, WHERE) is preferred, Python or R are a plus but not required