Operations & Strategy Manager
3 days ago• Chicago, IL
About the Role
The Territory Ops Courier and Marketplace Specialist will be focused on the Midwest territory, doing fast-paced, agile work to drive reliability in the Midwest markets. You will create incentive strategies, monitor markets and help to maximize growth in this set of markets. You will partner closely with the commercial team including sellers, account managers and commercial leaders to help improve market reliability.
What You'll Do
- Focus on courier operations and experience within a specific set of markets
- Provide input on how local market nuances impacts processes or products
- Identify, solve, or escalate customer or tech issues and opportunities
- Track performance against OKRs across the territory
- Plan and manage multi-city or state-wide courier and marketplace initiatives
- Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoffs
- Develop tools and training to enable commercial teams to optimize their results
- Build any city-specific processes or campaigns needed in addition to or instead of scaled ones
- Collaborate with cross-functional teams, including other territories, central ops, and product ops to achieve goals
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Basic Qualifications
- 2+ years of professional work experience in a related field
- Strong Excel/Google Sheets
- Bachelor degree required
Preferred Qualifications
- SQL proficiency
- Strong experience building and executing complex processes
- Ability to identify opportunities / problems and proactively deliver proposed solutions
- Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
- Strong communication and presentation skills, including experience presenting data & insights to an audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
- Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
- Advanced analytical capabilities including familiarity with Python or R
- High energy working style and optimistic attitude
For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Client-provided location(s): Chicago, IL
Job ID: Uber-146386
Employment Type: FULL_TIME
Posted: 2025-07-30T00:43:21
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program