About the Role
The role will be part of our Türkiye operations team responsible for driving the growth and ensuring quality of our Taxi product in Türkiye.
The Operations Manager will need a combination of strong problem solving, data analytics and communication skills. The role will craft and evolve our strategy, own the execution of the roadmap, coordinate multiple internal functional teams to achieve growth targets and implement quality standards. It will require end-to-end management of the rider and driver experience and will require collaboration with all functions to drive further growth of Taxi product in Türkiye.
What you'll do
- Manage the growth of our taxi product and work cross functionally with multiple stakeholders, Product, CommOps, Legal, Comms, Tax to test, implement and roll-out products and changes in the marketplace.
- Lead the team to use analytical tools, market intelligence and data to investigate, solve and remediate multi-faceted business problems. You will need to be comfortable with complex data sets, providing insights and fact-checking against the real market situation.
- Manage multifaceted market intelligence reports, quality control processes, and economic trends.
- Drive continuous improvement by leveraging data from the platform and operational insights to identify, surface, execute and follow-through on new processes or optimize existing processes to adaptively keep the marketplace as balanced, reliable and efficient as possible.
- Build processes that enable the business to efficiently scale across cities.
- Collaborate with the Business Development teams to develop and execute on local partnerships.
- Look beyond the obvious metrics and identify how we can optimize rider and driver experience on the platform.
- Work with our central teams to influence the product roadmap in the best interests of the market.
- Engage with local regulators on matters of safety and compliance.
- Report to senior management on a regular basis on performance of the portfolio.
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Basic Qualifications
- A minimum of 5 years management consulting, banking, analytics, operations, project management, or start-up experience
- Fluency in English and Turkish
- A degree from a top local or international university
- Position is based in Istanbul, hybrid remote working
- Experience in handling big data sets; SQL is a must, and Python is a big plus.
- Outstanding negotiation, conflict resolution and stakeholder management skills
- Data-driven decision mentality and sound business judgments
- A proven ability to work cross-functionally
Preferred Qualifications
- Ability to take initiative in a constantly-changing work environment and implement quickly
- Resourceful, go-getter. Uber is committed to constant improvement. You're excited to add new value for the business and crafted processes, analysis, and operations that can scale
- Strong communication and organization skills
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.