Merchandising Operations Manager

About the Role

We're looking for a Merchandising Operations Manager to join our Groceries & Retail team and help shape the way people shop on Uber Eats. You'll lead the charge in crafting an engaging in-app experience through curated selections, strategic content placements, and flawless execution.

In this role, you'll support local merchandising efforts across Central and South America, helping scale impact through data-informed campaigns and collaborative strategies. You'll use your analytical skills, creative thinking, and operational know-how to bring our merchandising vision to life-making it easier and more delightful for users to discover and shop for groceries and everyday essentials.

What You'll Do

• Drive in-app merchandising strategies, including seasonal campaigns, homepage curation, product prioritization, and featured content placements.
• Analyze selection and merchandising performance using SQL and other tools to generate actionable insights.
• Build dashboards, automate reporting processes, and contribute to scalable content performance tracking systems.
• Audit user experience (UX), identify visibility gaps, and explore operational inconsistencies across multiple countries.
• Support the testing roadmap by running and interpreting A/B experiments-helping us better understand user behavior and content performance.
• Provide insights and recommendations that enhance merchant engagement, content quality, and overall shopping experience.
• Develop internal documentation, playbooks, and best practices to promote operational excellence across the team.
• Partner with cross-functional teams-including Marketing, Sales, Product, and Operations-to localize strategies and test new features aligned with our business goals.

What You'll Need

• A minimum of 3 years of experience in merchandising, retail, e-commerce, digital marketing, category management, or data/business analysis.
• Strong organizational skills and project management experience-comfortable juggling priorities in a fast-paced environment.
• Intermediate in SQL and solid experience working with Google Sheets.
• Excellent English communication skills (written and spoken) for effective collaboration with regional and global teams.
• A proactive, adaptable approach-ready to take initiative and navigate ambiguity.

Bonus Points

• Experience in tech, startups, or the grocery/convenience/retail space.
• Familiarity with A/B testing, experimentation frameworks, and campaign performance tracking.
• Strong presentation and storytelling skills-you know how to turn data into compelling narratives for stakeholders.
• Comfort working cross-functionally across multiple teams and levels of the organization.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Santiago, Chile, Santa Ana, Costa Rica

Job ID: Uber-146107

Employment Type: FULL_TIME

Posted: 2025-07-31T00:39:49