Membership Strategy & Operations Manager

About the Role

This is a unique opportunity to join the LATAM Membership Operations team at the heart of Uber Eats. In this role, you'll drive growth and engagement for our Uber One membership program across the ACAC sub-region (Costa Rica, Ecuador, Dominican Republic, Puerto Rico, Guatemala, Panama, and El Salvador).

We're looking for someone who thrives in fast-paced environments, brings sharp business acumen, and is excited about solving high-impact, strategic problems.

Whether you're launching your next career chapter or building on a strong track record-this role offers real ownership, cross-functional visibility, and direct exposure to regional leadership!

What You'll Do

• Lead Uber One membership growth and performance across ACAC
• Set and track targets in alignment with regional and global teams
• Launch and optimize acquisition, retention, and incentive campaigns
• Diagnose growth blockers through market research, trend analysis, and root-cause identification
• Own performance reporting and present key insights to General Managers and cross-functional stakeholders
• Partner with Product, Marketing, Legal, Finance, and other teams to bring initiatives to life
• Manage budgets, financial planning, and trade-off decisions to ensure efficient investment
• Build and evolve analytical frameworks to support strategic decision-making
• Track and drive progress toward quarterly membership goals and KPIs
• Operate with autonomy, driving your own projects in a fast-changing and competitive environment
• Use SQL to support data analysis, performance monitoring, and campaign optimization
• Deliver MBRs (Monthly Business Reviews) to regional leadership
• Work cross-functionally, influencing and aligning stakeholders at multiple levels

What You'll Need

• Fluency in Spanish and English, written and spoken
• Proven ability to analyze and diagnose market needs using both qualitative and quantitative insights
• Experience communicating strategy, performance, and risks to senior stakeholders
• Track record of owning projects end-to-end in fast-paced environments
• Comfortable with ambiguity, and able to prioritize for impact
• SQL proficiency for querying and performance monitoring

Preferred Qualifications

• 4+ years of experience in Strategy, Finance, Consulting, Business Intelligence, or similar
• Hands-on approach and owner mindset-you're proactive and results-driven
• Strong communication and stakeholder management skills
• Experience with Python or similar analytical tools is a plus
• Solid understanding of P&L dynamics, user behavior, and operational performance
• Experience working in or with subscription models, retention strategies, or loyalty programs
• Familiarity with cross-regional business management and cultural nuance across LATAM

Why Join Us?

At Uber, we believe Membership is one of the most exciting areas for future growth-and you'll be at the center of it. Join us to help shape the future of Uber One in LATAM, and grow with a team that values autonomy, insight, and impact.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Santiago, Chile, Santa Ana, Costa Rica

Job ID: Uber-147787

Employment Type: FULL_TIME

Posted: 2025-09-04T00:33:04