#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)
About The Team
Uber's Grocery & Retail team focussed on growth, but with the support and leverage of Uber's large global ridesharing and delivery businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... "retail". With island wide coverage, the growth momentum of the market surprises us every time when we look back, we went from delivering food to delivering daily necessities in a blink of an eye. Our goal is to become the super app for people's daily life, and we are now in the best position to make it happen.
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We are building new business and #GreatMindsDon'tThinkAlike. This is what we believe makes our team strong by looking into matters from multiple angles and building up solutions without any compromise
About The Role
- Account Management: Nurture and expand the relationships with key accounts and establish impactful connections with the C-level management of clients, understanding client needs and anticipate their strategic direction, further developing account strategies to meet both clients and corporate needs, driving critical initiatives and implementing the corporate strategy with excellence
- Strategic Planning: Developing and driving strategic plans to grow the business of key merchants. This might involve identifying growth opportunities, suggesting promotional campaigns, and optimizing menu offerings.
- Negotiation and Contract Management: Negotiating agreements and contracts with key merchant partners, ensuring that terms are mutually beneficial and aligned with business goals.
- Cross-functional Collaboration: Collaborating with various internal teams to ensure the successful execution of partner strategies. This involves aligning partner needs with company objectives.
- Problem-solving: Addressing challenges and resolving issues faced by merchants. Including operational challenges, technical issues, or customer service concerns.
- Performance Analysis: Analyzing data and performance metrics related to partnered merchants to identify trends, areas for improvement, and opportunities for growth. This could include sales performance, reliability metrics, and market trends.
Your Impact in Role:
- Leading the key account team to develop an action plan to assist key accounts in continuously improving reliability indicators for enhancing user experience.
- Understanding the client's vision and aligning it with the company's direction to build more strategic collaborative plans, encouraging deeper partnership.
The Experience You'll Bring:
- 7+ years experience in account management. specifically with large enterprise/strategic partners. The experience of working in the FMCG, e-commerce industry is a requirement and dealing with PX or Carrefour will be a plus. At least 1 years of team management experience.
- Professional proficiency in English and Mandarin
- Account Management Skills: Proven success in managing key accounts or partnerships, ideally within a fast-paced and driven environment. Strong relationship-building skills with the ability to establish rapport and maintain long-term relationships with clients or partners.
- Negotiation Skills: Ability to negotiate and manage contracts or agreements with partners, ensuring mutual benefits and alignment with business goals.
- Problem-Solving Proficiency: Capability to identify issues, provide solutions, and troubleshoot partner concerns optimally.
Unsure if this role is the right fit for you?
We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.