Uber Health's mission is looking beyond transportation, providing a one-stop shop for healthcare organizations to coordinate logistical care for their patients. Our team is partnering with health systems and government groups, leveraging the power of Uber's platform to address social determinants of health, improve outcomes, and transform patient experience.
About the Role
The Health System Coordinator is a customer-facing role, responsible for sales enablement, revenue-generating initiatives, and customer success. This team member supports the vendor procurement process, training sessions, product implementation, and technical aspects of account setup.
Your proximity to the customer positions you to understand end user workflow, product fit, and use cases in order to ensure maximum utilization and identify future growth opportunities. After implementation, you're responsible for a successful launch of Uber Health as customers begin booking trips; ensuring successful adoption, continuous utilization, and providing data-based recommendations for improvement.
Want more jobs like this?
Get Business Operations jobs in Chicago, IL delivered to your inbox every week.
You'll work closely with a cross functional team of Account Executives, Account Managers, Customer Support, and others to enable commercial excellence, a seamless handoff, and a great customer experience. You're a strong fit if you're a creative, solution-oriented, customer-obsessed individual who actively looks for opportunities to scale customer adoption of Uber Health.
What You'll Do
- Support vendor registration, procurement processing, and contracting activities
- Train customers to use Uber Health and Uber for Business products to meet their goals, ensuring a maximum return on their investment
- Travel on-site for tactical and technical account set-up and strategic workflow design
- Manage a Salesforce pipeline of new customers and first trip implementation metrics
- Own the utilization and adoption of Uber across complex enterprise accounts, working closely with sales team to identify new opportunities and locations for expansion
- Identify and communicate new opportunities for improvement and revenue growth
Basic Qualifications
- Bachelor's degree
- 3+ years of professional experience; minimum of 2 years in a client-facing role
- Handle the big picture, and the tiny details. You're organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and thrive by creating new ways to grow and support existing partnerships
- Collaboration and partnership is natural. You thrive working with internal and external teams to problem solve and provide positive customer experiences
- Strong prioritization skills. You manage time effectively, prioritizing high value clients, while working with multiple customers to deliver on goals and improve processes
Preferred Qualifications
- On-Site provider/health system implementation experience
- An intuition for people. The majority of the account coordinator's time is spent working with various internal and external teams, building and cultivating new relationships with potential and existing partners across all parts of an organization
- Problem Solving. You help clients tackle big problems, implementing large scale, new product roll-outs across an enterprise
- Work hard. You can manage tight deadlines, tackling near term deliverables as well as play-booking and building long term processes
- A 'sixth sense' for partnerships and that allows you to thoughtfully navigate complex customer needs and org structures
- Speed, resourcefulness, and a go-getter spirit. This team moves fast and always operates in new spaces. You pick up new concepts fast and run with them
- Tech-savviness. You solve complicated problems with technology, process, & workflow.
- You persevere. You think on your feet and work hard through fire drills with perseverance and integrity
For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.