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About The Team Since launching the service in Japan in Sep. 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers. We have seen incredible customer love and acceptance over the past seven years of Uber Eats in Japan. We started in Tokyo and now our service is nationwide in all 47 prefectures. 2024 brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life.
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#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, delivery partners and eaters), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and delivery partners.
About The Role :
Head of Acquisition Sales, Uber Eats Japan, is responsible for the acquisition of our restaurant partners to our platform. Lead the strategy to execution of our restaurant partner acquisition to optimize our restaurant selection across Japan, while leading one of the largest teams in Uber Japan. Setting clear priorities based on deep data analysis, developing scalable, efficient and effective approach to acquisition. This role is responsible for all new restaurant partner acquisition in Japan. As such, this role requires very strong strategic and framework-based thinking as initiatives taken by this team needs to be truly scalable to impact a massive number of restaurants, reaching tens of thousands of restaurant partners.
Contribution to the society: Japan is a market that is oriented to small & mid size businesses in general, but especially when it comes to the restaurant industry. Uber Eats provides new business opportunities as a platformer to these restaurants, enabling them in expanding their businesses. We enable restaurants who do not have enough resources to invest in digital technology, to survive and grow their business, particularly for the restaurants in suburban cities. This role will enable and support these restaurants as a platformer to drive the advancement of Japanese society through its success.
Your Impact in Role :
Team Leadership and Management
- Recruit, coach, mentor, and lead a high-performing team of strategy and sales professionals. To note, this role will oversee a large team consisting of c.a. 11 FTEs (Full Time Employees) and70 contractors.
- Build a highly motivated team through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
- Provide comprehensive leadership and managerial support, building a culture that upholds Uber Values.
- Foster collaboration with local, regional, and global cross-functional teams including operations, marketing, product, finance, and customer support to ensure alignment and seamless execution of merchant strategies.
Merchant Acquisition Strategy
- Develop and execute a comprehensive merchant acquisition strategy aligned with the company's overall business objectives. Any initiative by this team needs to be scalable to thousands of restaurant partners, thus strategic and framework based thinking is critical.
- Analyze quantitative and qualitative data (e.g. market trends, competitor activities, customer feedback, etc.) to continually refine the acquisition strategy.
- Prepare strategic presentations for executive reviews, providing actionable insights and recommendations based on data.
- Engage in 1-1 JBP (Joint Business Planning) discussions with selected key channel sales partners.
Sales Leadership
- Build, lead, coach, and inspire a sizeable sales team in acquiring and deepening capabilities to deliver their jobs and to continue to develop.
- Provide the foundation of an effective sales pitch, and instill a culture of people development, focus, integrity, and results from the ground up in our teams.
- Prepare for the future. Work with our operations and product teams on what the future of food delivery will look like (reinventing and digitizing restaurants, disrupting delivery, etc.)
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
- Establish ambitious sales targets and performance metrics, monitoring progress and making data-driven adjustments as needed.
- Regularly analyze sales data and key metrics to assess performance against goals and identify opportunities for improvement.
Merchant Experience and Engagement
- Implement data-driven analytics to identify opportunities to improve Merchant Experience.
The Experience You'll Bring:
- 10+ years of experience in general management, consulting, strategic sales roles, and/or equivalent commercial roles with management experience of a team of 20+ and sales experience in Japan.
- Advanced business-level Japanese with fluent English communication skills and 8+ years of experience working in Japan.
- A great team leader and people manager
- Exceptional at building highly motivated teams through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
- Great at developing team members through close coaching and teaching, with a strong mindset and belief that enabling team members is the leader's role.
- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
- Exceptional business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them.
- Ability to manage multiple priorities simultaneously; 1) short term and long term, 2) local priorities and global priorities.
- Ability to work effectively in a matrixed environment with cross functional stakeholders.
- Ability to thrive in a dynamic environment and adapt to evolving business needs.
- Excellent organizational and project management skills.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.