Fleet Support Specialist

About the Role

We are looking for a strong customer support specialist to join our High Capacity Vehicles (Uber Shuttle) team and work across diverse regions and teams in our organization. The Specialist is the face and voice of Uber to Fleet Partners, supporting onboarding, education, as well as everyday account-related tasks. Additionally, the Specialist coordinates cross-functional responses for Fleets and works closely with the other internal stakeholders to provide the best possible experience to our clients.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

You are the primary support point of contact for Fleet Partners at HCV. We're looking for someone to build a strong rapport with the fleets and provide excellent customer service while working with internal and external stakeholders to champion issues and find solutions. You will also be expected to think creatively, identify issues, suggest improvements, and help in the creation of efficient processes.

1. Manage and execute fleet operational requests to provide the best-in-class experience to our customers.
2. Onboard and maintain relationships with fleets, providing support for the trip and back-office related queries. Onboard and educate Fleet Partners and Drivers on all things HCV.
3. Live Monitoring and pre-trip checks. Resolving issues for drivers and ensuring daily HCV operations run smoothly.
4. Ability to deal with ambiguity while building new teams
5. Work closely with the HCV Operations Team on launching and communicating new product features.
6. Supporting Ops in hitting key KPIs, as well as reporting key KPIs
7. Incident tracking, diagnosis, reporting, as well as supporting improvement projects with internal stakeholders.
8. Lead product and support insights gathering from different channels and action them.
9. Help improve existing ones based on customer experience and feedback, and KPI performance.

---- Basic Qualifications ----

1. At least 1 year of sales or account management experience providing email and phone support
2. Exceptional listening, communication, and organizational skills
3. Ability to communicate clearly while staying organized when engaging stakeholders
4. Strong time management and prioritization
5. Logical and data-driven decision-maker
6. Autonomous and target-driven
7. Strong collaboration, stakeholder management and problem-solving
8. Ability to collaborate with teams and cross-functional stakeholders to move projects forward
9. Strong influencing ability

---- Preferred Qualifications ----

1. Experience providing chat-based support
2. At least 2 years of customer support experience in B2B, sales, case management, or client management environment
3. Experience coaching and motivating team membersExperienced with SQL and building reports
4. Additional languages are a plus

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$28.75 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): Chicago, IL

Job ID: Uber-146276

Employment Type: FULL_TIME

Posted: 2025-07-29T01:31:18