About the Role
We are seeking a dynamic and experienced leader to build and lead our new Partner Success function within the Delivery Integration Partnerships Team. This person will manage strategic relationships with our integration partners, own key operational KPIs, and ensure successful adoption of Uber Eats' API endpoints, features, and new products.
What you'll do
- Build and lead a high-performing Partner Success team, responsible for managing relationships with our integration partners (POS systems, aggregators, etc.).
- Own KPIs related to partner performance including onboarding speed and operational quality.
- Drive quarterly business reviews with partners, ensuring that both sides are meeting commitments and identifying opportunities for growth and improvement
- Drive the adoption of new API endpoints, features, and products by working closely with partners, ensuring seamless integrations.
- Act as the voice of the partner within Uber Eats, bringing valuable feedback to internal teams, including product, engineering, and operations, to improve offerings and drive better business outcomes.
- Collaborate cross-functionally with internal teams (e.g., Business Development, Sales, Engineering) to align on partner strategy and execution.
- Monitor industry trends, emerging technologies, and competitor activities to ensure that Uber Eats remains at the forefront of innovation in merchant tech.
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What you'll need
- 8+ years of experience in business operations, customer success, partner management, or related roles within technology companies, preferably with a focus on API integrations
- Proven track record of managing complex relationships with integration partners or B2B customers
- Strong operational acumen, with experience in driving adoption and performance improvements across a portfolio of partners
- Excellent communication and relationship-building skills, capable of interacting with both technical and business audiences
- Data-driven approach with experience in setting and achieving key performance metrics (KPIs) for operational success
- Experience managing cross-functional initiatives and collaborating with internal teams
- Familiarity with APIs and integration partnerships
- Strong leadership and team-building skills, with experience in building new functions from the ground up
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.