Senior Manager, Quality Assurance

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Description

Do you want to build a fast-paced and exciting career in IT? Trupanion is looking for a self-motivated individual who is interested in using their investigative nature to lead our North American quality assurance team and help drive quality testing in a rapidly growing, agile organization. You'll interact with both people and technology to support Trupanion's internal and external systems and report to the VP of Software Development & Quality Assurance.

This is a position open to candidates anywhere in the greater Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Responsibilities:

Strategy and Planning:

• Develop and implement comprehensive test strategies and plans for various projects.
• Work together with project managers, developers, and collaborators to define testing objectives and timelines.

• Direct a team of testers, providing guidance, mentorship, engagement, and support.
• Build a culture of quality, continuous improvement, and exceptional execution within the Quality Assurance team.

• Oversee all aspects of end-to-end testing, including functional, integration, regression, and performance testing.
• Ensure that test cases are developed, implemented, and documented according to established standards.
• Manage the warranty period for any major releases, owning the resolution timings and progression of fixes, and ensure system improvements that affect overall quality are part of the technology roadmap for Trupanion.

• Establish and enforce QA processes and standards to maintain product quality throughout the development lifecycle.
• Conduct detailed reviews of requirements, design specifications, and code to identify defects and areas for improvement.
• Drive quality metrics through analytics, reporting, and publication of known issues and hold larger organization accountable for a high quality bar.
• Ensure SOX compliance standards are met and/or exceeded within the Quality Assurance organization.

• Organize User Acceptance Testing (UAT) with business partners as appropriate to validate that solutions meet business requirements and user expectations.
• Facilitate UAT sessions, gather feedback, and ensure timely resolution of issues.

• Evaluate testing tools and technologies to streamline testing processes and improve efficiency.
• Drive the implementation of test automation frameworks such as Virtuoso, to enhance test coverage and accelerate release cycles.
• Drive automation and AI roadmap for Quality Assurance automation testing.

• Prepare and present test plans, progress reports, and quality metrics to project collaborators and senior management.
• Communicate effectively with cross-functional teams to address issues, risks, and dependencies impacting testing activities.

• 5-10 years of experience in Quality Assurance, with a strong track record of driving quality initiatives
• Minimum 3 years of experience in a leadership role, managing QA teams and mentoring QA professionals
• Strong knowledge of software testing methodologies, tools, and processes
• Skilled in test planning, execution, and defect management, including leadership responsibilities
• Background in IT infrastructure, particularly with Microsoft Windows and Azure technologies is a plus
• Familiarity with test automation tools such as Selenium, Appium, and Virtuoso, or Playwright
• Hands-on experience with tools like SQL, Postman, Jira, Azure DevOps, SharePoint, BrowserStack
• Relevant certifications including Microsoft Azure (Administrator or Architect level) and Information Security (e.g. CISSP, CEH) is desired
• Extensive experience in senior testing roles within fast-paced, regulated environments (e.g. healthcare, finance) is desired
• Degree or equivalent experience in Computer Science, Engineering, or related field

• Confident communicator with strong written and verbal skills
• Excellent attention to detail and strong organisational ability
• Proven leadership and team management experience
• Proven ability to influence software development and IT/Infrastructure teams
• Self-motivated and adaptable, with a delivery-focused mindset
• Strong problem-solving skills and eagerness to continuously learn
• Able to work independently, manage multiple priorities, and build strong cross-functional relationships

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.