SERVICE MANAGER

9768 47th Avenue NW, Edmonton, Alberta T6E 5P3

Job Description

TRUGREEN CANADA

As a Service Manager, you will be in charge of training and development of our teams, while maintaining our standards with regards to providing the highest

level of external and internal customer satisfaction.

You will be a mentor, coach, and leader that our teams will want to emulate.

We see the Service Manager as an absolutely vital role in our continued success and growth as a company.

Responsibilities
1. Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
2. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
3. Help recruitment and hiring for current and future staffing needs.
4. Train existing associates and new hires to become confident in their ability to deliver our standard for customer service skills, technical skills, safety policies, and procedures.
5. Supervises a team of technicians to ensure service (production and sales) goals are met. Build a positive atmosphere where our associates always feel welcomed, and leave safely each day.
6. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
7. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.

As a TruGreen Employee, you'll enjoy:

• Medical and Dental Benefits
• Group RRSP with company matching
• Top performers have the ability to advance their careers
• Weekly payday
• Bonus Opportunities

• 2+ years of supervisory management experience required
• Certificates, licenses and registrations as required by federal and provincial law
• Valid, permanent driver's license from the province of residence and a clean driving record per company standards are required.
• Bachelor's degree and sales experience preferred
• Criminal Background check will be required

• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels of leadership and with front line staff
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
• Excellent time management skills
• Business process analysis skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)