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What We'll Bring:
The candidate would be an SME for developing and managing information technology projects and their cost, time and scope.
Responsibilities include BRD creation, FSD sign-off, tracking of production tickets and its resolution, creating a project plan, prioritization of projects, communication plan, allocating tasks and setting milestones.
What You'll Bring:
Roles & Responsibilities
- Coordinate with internal teams and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
- Develop a detailed project plan to track progress
- Create and maintain comprehensive project documentation
- Conduct meetings with Internal teams, publish production issues and tracking Production Issues/ challenges until closure
- Identifying process gaps, suggesting process changes to optimize productivity and accuracy
- Participate in UATs and system sign-off procedure related to the function
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Experience and Skills
- 8-10 years' experience in Operations & customer service functions with hands on experience Consumer Journey
- Excellent Business communication skills (Written & Verbal)
- Proficient knowledge of Agile Framework, JIRA, and Project Management.
- PMP Certified preferred.
- Should have understanding on Project Life Cycle
- Knowledge of preparation of Business Requirement Document, Test Cases and UAT
- Strong customer focus and negotiation skills
- Should be a Problem Solver.
- Good command over MS office tools; Excel, PowerPoint
Consultant, Consumer Capability