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What We'll Bring:
This role is for a Lead Salesforce Engineer that will operate as a core member of the Consumer Relationship Systems and Contact Center technologies team and will be responsible for enabling new features and optimizing strategic solutions within TransUnion's contact center.
As a member of our technical leadership group, you will have both the accountability and freedom to build systems that are taking TransUnion's contact center to the next level at global level. Success in this role requires a solid background in salesforce.
The Team's Focus -
The Consumer Relations System ("CRS") is a suite of applications & technical capabilities to enable consumers' access to data, meet our regulatory obligations and generate revenue
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Our technology stack includes AWS, Java applications, APIs & Services, Batch systems and capabilities built on Salesforce and MuleSoft.
How You Will Contribute
&bull In the first 90 days: You'll join our leadership team on our CRM program to ensure the expanded Salesforce platform at TU is a global, consistent operating platform for our Contact Center and Agents. You'll work with our Enterprise Architecture and Contact Center teams to help shape the vision of what such a platform should look like, how it should interact with our other backend systems, and how to manage such a platform for success. You'll help to define the operating model for the Technology and Operations teams and grow the Admin & Development team.
&bull Beyond 90 days: You'll help ensure we have the right people in place to be successful throughout the program with an eye towards how that team structure will need to be altered once the program is completed. You'll work with other business units not currently using Salesforce to identify opportunities for technology and process rationalization. You'll ensure the operating model is being adhered to and adjust the model as necessary to ensure the business user community is adequately supported. You'll continue to work with the Enterprise Architecture and Program Management office to evaluate further opportunities to enhance our global operations practices.
What You'll Bring:
What You Will Bring &bull Bachelor's degree required - Computer Science, MIS or equivalent &bull A minimum of 8 years' experience in software development with 4 of those years working on the Salesforce platform in an developer capacity &bull Excellent organizational, verbal and written communication skills &bull Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development &bull Software engineering skills with Salesforce Platform (Custom Integration of Salesforce with internal web application, Amazon Connect, Live Person, Visual Force, Canvas, Google Analytics, SOQL) or disposition to learn such technologies at fast pace. &bull Demonstrated experience and knowledge of relational databases &bull Demonstrated experience and knowledge of integration using Mulesoft &bull Experience with Agile development methodologies such as SCRUM &bull Experience with web services (REST & SOAP, JSON & XML, etc.) a plus &bull A desire to work within a fast-paced, collaborative, and team-based support environment &bull Salesforce Certified Developer Certification.
Impact You'll Make:
What We Offer We aim high - and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Lead Engineer, Applications Programming