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What We'll Bring:
Dynamics of the Role
The End-User Compute position is for a MAC Lead Engineer that has deep knowledge and experience with MacOS supporting the Global MAC environment for TransUnion. The EUC Engineering team implements and configures Enterprise technology architecture solutions. The team's expertise spans operating systems/compute, storage, database, networking, and operations infrastructure, typically involving Microsoft, Mac, or multi-vendor technology stacks.
The Team's Focus -
7+years' experience with JAMF Pro for Mac, PC support and an operations/administration background
Knowledge and experience in several of the following areas:
&bull Mac Operating Systems, including the ability to drive detailed technical workshops around migration, features, servicing, and security.
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&bull System Center Configuration Manager (SCCM) Current Branch
&bull Microsoft Intune/MEM
&bull Windows 10 and 11 Operating Systems, including the ability to drive detailed technical workshops around migration, features, servicing, and security.
&bull Group Policy Object analysis, design, implementation, and testing.
&bull Virtual Desktop platforms and technologies that include Windows 365 and VMware VDI.
&bull Deployment methodologies Using JAMF Pro, Configuration Manager, Tanium, and Endpoint Central.
What You'll Bring:
How You Will Contribute &bull Knowledge of operations management, systems security, security standards, testing processes and protocols, relational databases, network devices and other core infrastructure concepts. &bull Experience with one or more of the following technologies is preferred: o JAMF Pro o Microsoft Intune/SCCM o PowerShell and other scripting languages o Windows BitLocker, File Vault, DLP, Antivirus Software, Systrack, Tanium and other security tool sets o Microsoft Active Directory services (AD) and Azure Active Directory services (AAD) as well as Hybrid co-management. o Experience with Azure, EMS, O365, Autopilot. &bull Highly developed analytical skills and the ability to solve complex technical problems using a methodical systemic approach. &bull Experience troubleshooting workstations, imaging devices, and telecom. &bull Ability to manage multiple competing priorities. &bull Exceptional communication, organization/planning, interpersonal, and customer service, support and response skills. &bull Experience with documenting processes and procedures for both technical and knowledge related purposes What You Will Bring &bull 7+ years expierence working within the MacOS environment &bull Execute large-scale software updates and deployments, platform migration and endpoint and vulnerability management. &bull Design and conduct systems integration testing, component integration testing and user acceptance testing. &bull Interact with clients and build strong trust and results-based relationships. &bull Proven track record of successfully delivering infrastructure solutions. &bull Working with global teams, virtual teams, and offshore resources/delivery centers &bull Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form &bull Project reporting and an awareness of Project Management methodologies &bull Knowledge of ITIL v3 processes and standards &bull Knowledge managing and using IT service management systems like Remedy.
Impact You'll Make:
What We Offer We aim high - and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Lead Engineer, Desktop Systems