Consumer Dispute Representative

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What We'll Bring:
Consumer Dispute Representative- Able to help Operations in resolving consumer disputes.

What You'll Bring:

Consumer Dispute Representative:

• Dispute Representative will monitor and acknowledge disputes coming from consumers or 3rd party partner regarding the credit report they received from us.
• Dispute Representative should be able to investigate and provide resolution to the consumers or 3rd party partner within the given TAT.
• He or she should be able to track all issues and maintain a common tracker.
• Dispute Representative should be able to provide reports every month to management to know the status of the task.
• He or she should be able to think and provide process improvement for the betterment of the work
• Dispute representative should always coordinate with the consumer or 3rd party partner to provide updates and status via email or call.
• Should be good in analyzing issues in order to produce a good result.
• Should have a good interpersonal skills.
• Should provide quality work and within TAT with minimal to no assistance

Impact You'll Make:

• With at least 1-2 years of experience handling dispute and consumer-experience
• Prior experience supporting Financial Industry/Services
• With strong analytical thinking, hard working, good interpersonal skills
• Should be able to communicate with the members and consumer fluently and able to create business type of email response.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title:
Rep I, Consumer Operations Support

Client-provided location(s): Pasay, Philippines

Job ID: transunion-19034014

Employment Type: OTHER

Posted: 2025-02-28T13:16:01