Bilingual Customer Service Representative

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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 1-2 years of experience in an operations environment.
• High school diploma required. Associate or bachelor's degree is a plus.
• Spanish bilingual language ability

We'd Love to see:

• Strong call handling skills and active listening
• &bullFamiliarity with CRM systems and practices
• Experience in a contact-center environment

Impact You'll Make:

• Manage incoming calls and emails for both English and Spanish speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer file
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Rep II, Consumer Operations Support

Client-provided location(s): Eddystone, PA

Job ID: transunion-19029672

Employment Type: OTHER

Posted: 2024-08-02T12:44:33