Senior Cloud Operations Engineer (AWS)

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota Financial Services is seeking a Senior Cloud Operations Engineer to join our Technology Operations Center (TOC). This role is hands-on and focused on ensuring the stability, reliability, and performance of our AWS-hosted platforms. You will lead troubleshooting during outages, provide deep operational support for cloud services, and collaborate closely with engineering teams to improve platform resiliency.

What you'll be doing

• Act as a lead responder during major incidents, coordinating resolution efforts across teams.
• Provide deep operational support for AWS cloud services (EC2, S3, RDS, Lambda, VPC, Route 53, Kubernetes).
• Lead root cause analysis and drive corrective actions to improve reliability and prevent recurrence.
• Monitor and optimize cloud systems using tools such as CloudWatch and Dynatrace.
• Develop automation scripts and Infrastructure-as-Code (Terraform, CloudFormation, CLI) to reduce manual tasks and improve efficiency.
• Partner with platform engineering teams to ensure seamless transitions of new services to operations.
• Maintain and improve operational documentation, runbooks, and incident processes.

• Proven hands-on experience supporting AWS environments in production.
• Strong incident response and troubleshooting skills (Linux, Windows, networking).
• Advanced knowledge of AWS services: EC2, S3, RDS, Lambda, VPC, Route 53, Kubernetes.
• Proficiency in Infrastructure-as-Code tools (Terraform, CloudFormation) and scripting (Python, Bash, PowerShell).
• AWS Certified Solutions Architect or equivalent practical experience.
• Familiarity with observability and monitoring tools (Dynatrace, CloudWatch).
• Strong understanding of ITSM and major incident management processes.

• ITIL Foundation Certification.
• AWS Certified DevOps Engineer certification.
• Experience with Docker and containerization tools.
• Familiarity with Elasticsearch, Logstash, Kibana (ELK stack).
• Experience with cloud security best practices.

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)