User Strategy & Operations Intern (TikTok- Live) - 2025 Start
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the team
LIVE Monetization Governance, refers to the demonetization against TikTok LIVE creators whose content/behavior will cause brand harm/damage positive, authentic LIVE experiences/undermine our community's integrity if monetized through monetization-related features like ranking, gifting and match etc.
1. Responsible for executing strategies related to international live user service, drafting SOPs, and conducting requirement analysis.
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2. Continuously engage with users and clients to uncover issues and gather feedback, complete requirements collection and interfacing, and enhance user service satisfaction.
3. Regularly monitor various project-related data metrics and follow up on project progress to ensure smooth execution.
4. Participate in the implementation of operational strategies and optimize execution plans based on user feedback.
5. Engage in cross-department communication and coordination to improve interdepartmental collaboration efficiency.
Qualifications
Minimum Qualifications
1. Bachelor's degree or above from the 2026 graduating class, with fluent English communication and writing skills sufficient for work.
2. Strong research, analytical, and documentation writing abilities.
Preferred Qualifications
1. Excellent logical thinking, adept at analyzing and solving problems, and passionate about challenges.
2. Good communication skills, strong teamwork spirit, and a proactive mindset.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.