TikTok Shop - Transportation Manager - Los Angeles
Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. We are seeking an operations and strategic-focused Transportation Manager to lead regional last-mile carrier operations and drive the development of an optimized delivery network. The ideal candidate will have experience managing third-party delivery partners, scaling regional logistics operations, and building transportation strategies that support growth, cost efficiency, and high service performance across the last-mile delivery network.
Responsibilities:
- Coordinate with last mile carriers to implement best practices and innovative solutions for transportation challenges.
- Monitor and analyze carrier performance metrics to ensure each carrier meets and exceeds performance requirements.
- Collaborate with the procurement team with carrier service agreements with a focus on KPI terms, SOP design, operation related terms to ensure the carrier understands and will follow the company's longer term goal.
- Implementation of KPIs terms with carrier when there is a performance breach
- Collaboration with Settlement team to ensure the payment accuracy
- Partner with customer service, dispatch, and warehouse teams to resolve delivery issues and improve last-mile reliability.
- Lead the assessment and onboarding of new carriers and revisting existing ones to ensure they meet the company's standards and requirements. Identify, onboard, and manage relationships with third-party delivery service providers and regional carriers.
- Work closely with the product team to align transportation solutions with business objectives and customer needs.
- Design and implement scalable transportation network strategies that support geographic expansion, cost optimization, and improved delivery times.
- Work closely with the procurement team on strategy to ensure carriers partnered with the company are competitive and does fit the company needs.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- At least 3 years in transportation, return process management, or customer experience roles within a logistics framework.
- Strong Project Management skills.
- Excellent Problem-Solving skills.
- Demonstrated experience working with cross-functional teams to deliver integrated solutions.
Preferred Qualification
- Bilingual in English and Mandarin to manage Chinese-origin carriers
Job Information
[For Pay Transparency] Compensation Description (annually)
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The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.