Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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TikTok is seeking an experienced Team Leader to lead the XFN Project Management function in our UK Ecommerce Strategy, Operations and Projects team. In this role, you will have an immediate impact on TikTokShop UK operations though scoping, defining and implementing key projects in partnership with XFN teams (ShopTab, GNE, Product & Logistics) to improve the customer, seller and creator experience. You will proactively identify opportunities for business growth in collaboration with XFNs, as well as addressing key challenges that exist within the ecosystem.
Your professional expertise should be centered around project management and stakeholder management, with a keen focus on problem solving in the realm of social commerce and e-commerce. Your experience should be grounded in cross-functional (XFN) projects and collaboration and you will have developed strong XFN business acumen from your involvement across a diverse range of projects.
The ideal candidate will be a motivated self-starter, an inspiring leader, and able to deliver results via a team in an ambiguous environment. They will think strategically and long-term, being able to pinpoint the most valuable business opportunities and identify areas for improvement. Fluency in spoken and written English, and demonstrated senior stakeholder management skills are a must.
Responsibilities:
- Lead the XFN Project Management function and deliver via your immediate team. Support the development of the team; inspiring and coaching individuals to achieve goals.
- Act as a key strategic partner to the fast-growing TikTok commerce team; take a strategic and data-driven approach to provide recommendations on XFN priorities & key initiatives that will help unlock growth to TTS Ops Leadership team.
- Build strong relationships with cross-functional partners to gain a comprehensive understanding of their respective business units and priorities. Establish best-in-class frameworks for cross-functional collaboration and ways of working.
- Collaborate with cross-functional teams to support high impact projects. Eg, impact sizing for new product development.
- Lead the operational execution and project management for integration with Ops across key XFN strategic directions. Establish processes, feedback loops, and investigational workflows relating to each project. Own auditing and impact analysis of each topic.
- Effectively manage end-to-end projects based on business needs, with the ability to influence collaborating teams and steer project teams towards achieving the desired outcomes. Define objectives, strategies, and goals for both the umbrella strategy and individual projects.
- Act as a subject matter expert at the project level, handling inquiries and developing action plans.
- Exhibit attention to detail, with the ability to delve into project intricacies and seek clarification for the project team.
- Maintain close ties with operations stakeholders and stay involved in operational details to proactively identify growth impediments, measure the impact of these challenges and create supporting business cases to secure XFN solutions.
- Assist and consult with business leaders and cross-functional partners in decision-making, reporting, project implementation, and collaboration on different topics.
- Improve processes to prioritise and use resources effectively.
Qualifications
Requirements:
-Bachelor's degree or equivalent
- Extensive experience in program or cross functional project management ideally in the e-commerce industry(e.g logistics, product taxonomy), able to handle multiple projects simultaneously, excellent prioritization skills
- Minimum 2 years as a people leader
- Proven ability in owning projects from inception to implementation
-Exceptional verbal and written communications skills
-Ability to influence at a senior-level
- Self-starter, rapid learner and able to navigate ambiguous work environments
Preferred Requirements:
-Expert in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project
-UK market expertise required
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.