Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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As the Customer Product Team, our mission is to provide our customers with entertaining shopping experience in TikTok. We are looking for Senior Product Manager to join our team
Responsibilities:
- Responsible for building seller capabilities for order /after-sale product for global market. Have an in-deep understanding of shopping habits, and collaborate with software engineering and product designers to define product roadmap and strategy systematically to improve seller order, and after-sale performance and related experience
- Responsible for seeking new high-efficient and seller-friendly product solutions from different seller segments, and focusing on providing great seller order and after-sale experience and satisfaction.
- Seek opportunities for new product development, improvement & optimization based on research & user feedback, independently conducting business partner and collaborator discussions to define functional requirements, with a progression in complexity.
- Lead cross-functional projects that help evolve our platform capabilities and break through operating constraints to support a constantly evolving payment ecosystem.
- Facilitate internal communication, and collaborate with the operation, UX, and R&D teams to ensure smooth teamwork
Qualifications
- Bachelor's degree or above.
- 3+ years of experience as product manager of E-Commerce related, with end-to-end product delivery of full-stack, back-end, infrastructure, or platform implementations, direct experience of Transaction, Fulfillment, or Return & Refund is preferred
- Self-starter and can do product planning and prioritization of critical global initiatives. Conceptualize and drive projects globally with opposing priorities, multiple partners, and quick timelines, and carry out independently under time constraints and meet deadlines
- Ability to work in a fast-paced, dynamic, and matrix organization, executing several initiatives concurrently while balancing competing priorities. Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners.
- Excellent data analytical, and study skills to identify business opportunities. Build consensus among teams and influence decision-making within leadership. Ambitious with achieving, and strong sense of ownership and accountability with impeccable follow-through.
- Ability to engage with multiple stakeholders effectively, including Business, Operations, Platform governance, and Tech. Strong written and verbal communication skills in English.
Preferred Qualifications:
- Have a good understanding of e-commerce platforms, business and customers, and the ability to understand the new business models.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $156864 - $296020 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.