Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
We are seeking highly skilled and experienced Senior Logistics Capacity & Utilization Manager to join the Collections By TikTok (CBT) logistics team. This role involves strategic planning for physical collection capacity, leveraging data to forecast vehicle utilization, creating models to drive accuracy improvements on cost management and driving solutions to improve KPI's in the First Mile network.
Responsibilities
- Responsible for UK & Pan EU first mile collection and consolidation operations, creating forecasting methods, modeling physical collection capacity, planning forward strategy, and developing cost solution designs.
- Working with cross-functional teams and external suppliers to consume data and supply data, and improve operational intelligence, model capacity and utilisation requirements within the First Mile space of logistics.
- Identify pain points, recommend optimal solutions and optimize processes and deliver against KPI's. Build procedures and systems to gain better performance for platforms, merchants, consumers, creators.
- Solutions include but are not limited to fulfillment system features, supplier platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
- Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.
Qualifications
Qualifications:
- Bachelor's degree or above, solid years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with First Mile, Consolidation, Middle Mile or E2E Warehouse Operations.
- A previous stakeholder working or driving system changes, building from scratch is a bonus, including forecasting platforms for capacity planning, driver applications and FM or MM network design.
- E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
- Data-oriented with experience in creating logical planning models based on historical learnings, a preferred skillset in SQL or Python.
- Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review/Light BRD might be requested on interview).
Desired Candidate:
- Data-centric with strong analytical skills: capable of building models to identify trends, use historical learnings for future planning, and assess and mitigate risks using data-driven decisions.
- Excellent problem-solving skills: capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
- Managing product lifecycle: Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid/long term goals.
- Excellent stakeholder management skills: Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPI's.
- Strong change management skills: Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.