Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative e-commerce platform that helps shoppers discover and purchase products within the app, TikTok E-commerce enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting local merchants and creators through our safe and trusted shopping platform.
UK Operations team is responsible for identifying, onboarding and growing new merchants as well as creating long term strategies to develop existing businesses on TikTok Shop. The team manages hundreds of merchants and thousands of products which customers are able to buy on TikTok Shop. Merchants sell by posting their own content, or by working with creators to post content on their behalf. The team is set to grow throughout 2024 in order to continue to deliver sales for our merchants and ensure customers continue to have access to market leading brands in the UK.
Responsibilities:
- Drive and manage the merchant partnership and experience end-to-end, including continuous merchant development.
- Work with creators and presenters to produce high quality eCommerce content driving revenue through detailed operations work.
- Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions.
- Be an expert in TikTok commerce operations, identify opportunities for service and content, carry responsibility for category performance
- Own internal projects to contribute to the industry ecosystem as a whole (including campaigns, product launches, B2B marketing)
- Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions.
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 5+ years of working experience
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills
- Customer service orientation and experience working in a client facing capacity.
- Quick learner, proactive and resilient. Ability to cope well under pressure and thrive in ambiguous environments.
- Independent thinker, eager to win, grounded and focus on real impact
Preferred Qualifications
- Experienced in relatable in-category management at an e-commerce company, a large retailer, or agency side or other company with specialism in category is preferred
- Strong sense of social content (livestream and short-video is a preference) , practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus
- Strong network of E-Commerce industry landscape, consumer demands, digital evolution and mobile transformation is preferred
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.